I only paid for a month, but since then it is like 2years and more ABC mouse has been collecting money from my account. $20 every month. Now I want to stop it and need my money back. I never setup any deal like that as my children do not even use it.
To stop retrievingredients money from my account numberw. I was asked and I never replied even though my account was set on it to have a view of it. I now want to put a stop to that.
I've tried ever since August 27, 2016 to cancel my order, but seem no-one will contact me. They took out $7. 95 on September 3, 2016 out of my account I would like to have it back. My grand-daughter have not use Abcmouse since August. I wish someone would in touch with me as soon as possible or I wil have to start legal action Thank you Ms. Acquanetta Washington.
I have cancelled my subscription even though I have not gotten a free month, but your company has taken one year of payment from me. I need my $59. 95 put back into my account. Your company should be ashamed of themselves, it is a good company with a great site for teaching. I do not now why you'all would use false advertisement, then turn around and cheap your customer.
I signed up for the $59. 99 program and was billed $90. 00. Also I was to receive a month for free, but was billed immediately. Really not impressed with the service of this company or the program for my niece. Its to hard to navigate for a small child. Its been two days and already am feeling ripped off.
I paid for a year worth of service and it wasn't used on a regular bases. I did not sign up for any extra service yet I was being a fee still to this day unknown to me. I tried to log in to see if my daughter still had an account because money is still being taken off my account and was not able to go to her page. So why are you still taking money off my account.
i need to cancel my account due to grandchildren not wanting to use thank you lisa hodges 27456 west 6th ave hilliard fl 32046
To Whom It May Concern, I need someone as soon as possible to clarify and get back to me right away. I subscribed last month July 24, 2015 for free 30 DAY trial and yet you charged my credit card right away July 26 in quarterly mode of payment. (Where is my free trial now?)On top of that, you charged me again this month August 25, 2015 where my next payment should be in the next three months. You can reach me at Thank you.
Listen, I just signed up 15 minutes ago this was supposed to be free for 30 days yet it is already taken out of my account and saying I am stuck with you for a year 1. I do not want this service it is difficult to navigate, etc 2. You are a rip off 3. I want a full refund immediately.
It won't let me download the app and I already paid off of my card how do I cancel my account,
hi would like to cancelled my account I email one before to cancelled and no one reply so am sending a next message or am going to stop the payment so reply soon
I need an replacement for my M9200 mold kocaso it stop working am really upset about because now I can not use it no more I tried to change it nothing only black screen I even try to leave it alone then changing it same thing happen
I want to know if you have a program for a 1st grader and do you bill me after my 30day free trial?
We are still waiting for the information on how to get back on to my granddaughter sight. She is miss play and learning. Cecilia is doing very goof per what the teachers are saying. We enjoy ABC mouse.com very much. My daughter is three years of age. We even plug the iPad on for her. This is not a complaint.
My daughter is really not using this service since she has begun school. So I would like for my service to be cancelled.
hi I would like to cancel my because an not getting the service and you take money from my account every month my contact number is 07903878198.
Unable to access ABC MOUSE. Please cancel my account. My name is ThomasW.Henderson, my phone number is . Please contact me, I would like to clear this up as soon as possible.
I want to cancel my subscription and I am unable to do, because I can not download the App. I need some assistance, because I do not want to pay for this service anymore.
This is a scam. You should go to the internet to search for Abcmouse cancellation. People have a hard time to stop being billed from this website.
I want to cancel my subscription as soon as possible as my child is older now and no longer interested. How do i get you to please stop billing my paypal account?
I signed up using my Samsung galaxy tab four android tablet. Afterwards it said you could not use it. It won't let me cancel and i've been calling with no answer because i am being charged.
Hello, I want to cancel my membership now on the website. Please help
Thank you very much.
Dear abcmouse.com customer,
We are contacting you via allcustomercarenumbers.com to inform you that this site is not affiliated with abcmouse.com. Messages left on this page are not forwarded to our customer support department.
If you still have an open inquiry, please contact us using one of the following methods:
1) click on the customer support link on the bottom of our site, Abcmouse.com.
2) call the customer support department directly at .
We are available monday-friday during regular business hours, pacific standard time.
Hello! Thank you for correcting our email address. The phone number also needs to be updated to . The number you have listed will redirect to our customer service center, but it is not the official customer service number. Your help is greatly appreciated! Best, Jen Abell-Champion Director of Process Development
Hi, I am writing regarding ABCMouse.com, listed here on your site: / The email address for customers to submit issues should be listed as Would you please update the information so that we can service customer issues better? Thanks, Jen Abell-Champion Director of Process Development
I have been you able to make cancellation on account for abc mouse. I have been charged. From my card and i have not been able to access or open abcmouse at all. Can someone please respond right away. I need to cancel as soon as possible. Is there any other way to cancel.
Why is it difficult to get in touch with a LIVE person at abc mouse? Customer support never picks up, they say email us. I want to know why I was billed AGAIN? It's so annoying you can not get in touch with anyone. Even trying to post this complaint is difficult.
I have been billed twice and I would like a refund. I do not want my credit card automatic drafted from my account as of 11/06/2013 without being notified. And it was the $99 charged on my Master credit card. I also paid the $59 on my Vista.
I have called numerous times and have left numerous email messages requesting that someone contact me about cancelling my subscription, with no response.
I would greatly appreciate a call back immediately.
Why is there not a call center when you call it goes straight to voicemail? The first month of my subscription should have been free and then the promotional 12 month offer is a rip off I want my money back and my daughter will not be using this site please contact me at , this site hasn't even been used for over a day still within the 30 day free subscription so again I WANT ALL OF MY MONEY BACK
I tried to complete a purchase of abcmouse for my granddaughter, but because I was not willing to give out the mother's name and contact information I did not finish signing up. However, my credit card was billed, but I cannot even get on the site. Please cancel what ever it was that I purchased and refund my money. Thank you.
cant login and every time I put my email in it takes me to wrong password. I haven't been able to login for months and it is really frustrating me . I am paying for something I can not use and my year is winding down and I only use it twice.
Well, I am being charged although I've cancelled three months ago. Apparently, this is a frequent issue with abcmouse. I want my money for August September and October refunded to my account. I've cancelled through the site twice and on the voicemail. Maybe abcmouse is more interested in theft than anything else.
Please cancel my account, I've been using your program for about a year. My daughter in school now and she doesn't play. My account # is Thank you
We signed up for abc mouse last month on 9/24/13 under the understanding that we could cancel before the first month had expired. We were able to access the site on a few occasions, but, not in the last week. Because of the software issues and because my son is not old enough to appreciate all of the options, we would like to cancel our account at this time. We have called and left a voice mail at to call us back at on Monday, October 7, 2013. If I am not contacted and allowed to cancel and receive a refund, I will follow through with a dispute through my credit card company, Capital One.
I am not able to sign in anymore. I have paid you for one year. Also, I spoke with one of the customer and she told me that I can get two years for the money I paid. Please advise. The email associated with the account is
Please discontinue my service i was.suppose to have the.first month free, but i was charged and would like to get my money back i can be reach at
want to cancel 30 day free trial under get confirmation that I can cancel it...already called credit card company and alerted them to transaction dispute. Please call me at
I have been unable to login to my Account,
And my credit-card is being charged continuously -- for six months now,
Please stop my Subscription,
Have been unable to contact customer service at
I have tried multiple times to reset my password. I receive the email link, create a new password and attempt to log in, but the new password won't work.
I would like to cancel my account.
Trying to download the $19.95 deal for ABC Mouse to my Ipad. Have entered my info twice and it just keeps processing and not doing anything. What is the problem.
membership ended December 2012 . abc mouse still taking money out my account.please refund my money and cancel it, my child is 6yrs of age . no longer need this program thanks. please contact me at 8455630918.
My name is Valerie Addison I do not know who you are or how you got my bank card information I have not order anything from abcmouse.com and gave no one else permission to use my account. I will be contacting the bank and a lawyer Ican be reached at or thank you Ms Addison
please cancel my ABC mouse acct A.S.A.P. WE HAVE ENJOYED THE PROGRAM.
We can not log in as we usually can. E-mail is unchanged. Can you please help us get connected?
I am noticing a pattern of money being taken from accounts with people not being able to use them. I had good results when I used this site however I haven't been able to do so for a while. Please cancel my subscription immediately. I do not know what is happening with the company, but I do know that all these people are having similar issues. You might want to clear them up so we do not get the wrong impression.
The site is slow and I am unable to cancel my account because of some website issue, I guess.
Please discontinue my membership effective today please. My kids love your website, but now that school has started, there is not enough time for them to play your games. Please contact me at
My name is Mrs. Mary my account is I want please to discontinue my account I do not have my free month yet when you already star charging me 19.95. PLEASE PUT MY MONE BACK AND DISCONTINUE MY ACCOUNT. Please contact me
I am trying to cancel my account my kids do not play with it at all my email PLEADE CALL ME