I was just wondering if you change anything in your gear I just bought a new helmet and Chest proctor and I am having like a chemical burn from where they touched my skin just want to know what to do. Cell number is 5066457525.
HI, PLEASE SUPPORT ME I'M AAA Midget Hockey player Montreal, very thight situation. And its very very URGENT
1S size 9D BAUER SUPREME
please call me
THANK YOU VERY MUCH
I bought a pair of Bauer total one skates and I have had a constant issue with the blade breaking while I am skating OR if a puck hits them. I can understand a hard shot, but the last two blades have snapped either when I am skating or from a pass into the feet. I have been told that the TUKK is faulty and to flexible causing the blade to snap. I am hoping you are able to help me with this issue. I have been a Bauer play all of my life and I'm 42 now. We only play gent hockey so the skates are not abused and are well taken care of so far they are the best boots I've had, i just need to keep blades from breaking. Thanks for the help. Craig Casavechia
I recently purchased hockey equipment for my son, he wore it for one week of hockey school. It is already falling apart. I live in a small community and travelled two hours to the store to make our purchase. The gloves were the only ones left of that kind. I'm disappointed in the quality of these products, especially when only worn for one week. I can send you pictures, the receipt and tags if you would like further information. Please advise.
I purchased a Goalie mask for my son in July the mask was damaged after a practice and I have tried dealing with the retailer and have yet to hear back and it have been over a month. I tried email bauer and sending photos and I haven't heard anything either. The mask was the top of the line model and I would like to get it repaired or replaced. Please contact me at 3062602962.
We have purchased a goalie mask for my son for just under $1000 this past July. My son came home and there is a huge crack in the fiberglass in the front of the mask. We spoke with the retailer and have heard nothing on it and it has been over a month. We paid good money for a top of the line mask and would like to get it repaired or replaced. I email bauer last week and have not heard anything back. So I am trying again.
Here is the problem that I have. I just purchased the new Bauer Odin S190 ($500) and I found out that I cannot put the Step Steele Blade because Bauer has yet to approve this pattern. Will this happen soon or should I return the skates so that I can purchase a different brand that will accomodate the blade? The Step Steele has made a serious change in his game all around. Please advise ASAP what the intensions are with the Step Steel so that I can decide if I keep the new skates and just wait or return them
My Sons Name is Nathan.
I called your customer service phone number and it is just a "brush off", where an auto attendant sends you to a retailer. Not very impressive. My problem is a pair of Nexus 6000 skates I purchased on September 1, 2015 at Sportchek in Toronto, Ontario. I first used them in the first week of October 2015 and have had two blade problems since. In December 2015, I had a broken blade and on February 6, 2016, the blade holder broke on my left skate. I am 130 kilometers from the nearest repair dealer, in Fredericton, NB, so it is very inconvenient to travel there and be without skates while awaiting parts and repairs. At what point should I expect Bauer to replace these defective skates ?.
Very disappointing after paying $750 plus tax for what we believed good quality skates Bauer X900. There are no stitches or traces of any, obviously glued without stitching, a manufacturing flaw. Holes for the stitching on toe present, but zero stitches. Bauer would like me to send the skate back and pay for stitching which was clearly missed during your manufacturing process. Quality is going down hill at Bauer and customer service are not taking care of their customers. Forget the warranty, the repair should be covered on manufacturer flaws. We were only out of a 30 day warranty by a few weeks. I understand that there can be manufacturing lemons, just repair and give me what I paid for.
Good MorningI bought my 12 year old son a vapor x1 two months age the shaft cracked and the blade has gone soft I understand it is past the 30 day warrantymy son really like this stick I paid 300 plus taxes. I feel like thisstick has a defect in it. Please help.
I bought this NME ten helmet for my son in Feb 2015. Early in the 2015 Minor Midget AAA season he took a puck to the point of the chin area on the helmet and it fractured the rolled carbon fiber seam. I have attached pictures of the fracture. I would not expect a helmet to fracture this easily. Especially when they are retailing for approx $950. Is this the result of a defect in the helmet?.
I bought a pair of skates in September of this year. My son had only worn them three times before they didn't work any longer. The clip does not stay fastened. Because they were purchased over two months ago, I can no longer return them to the store. I do still have the original receipt, but am wondering what can be done in this situation. I feel as though I paid for a product that was faulty. Could you please help?Lucy .
I purchased Bauer 1X skates around August. The rep told me there was an issue (warranty or recall) with the LS4 steel. He took that steel out and put it LS2 steel. He took all my information and said it will be four to six weeks, they will arrive in the mail at your house. It is now October, I want the steel I purchased the $900 skates with. I have been very patient up to this point. I did send an email to the product question inbox so that email has all my information as well.
My name is Grant my son Kyle purchased a pair of nexus 1000 skates form Source for Sports Garb and Gear in Goderich Ontario Canada one year ago and on October the 3rd the right skate blade holder went bad we returned the skates to the store where we had purchased and were told the skates we warranty and the blade was ordered from the rep. On the Monday it is now Thursday the October the 15th and no blade has arrived yet I have made a call to customer service and they are looking into this issue my son has two more games this weekend and is using skates that are to small for him to get him by I would like to know why this is taking so long to fix. Looking forward to your response Thanks Grant.
Hi there, I have recently bought your Bauer 1x senior Skates size 8D. The skates fit perfectly expect the my right foot big toe is rubbing on the toe box causing the outside of my big toe to become aggravated and inflammed. This is progressing to become a problem. Would you recommend me try and have the toe box punched out? If not or that doesn't work, can you replace the toe box for a bigger one? What are all my options here. Please help. ThanksSteve Madl .
My son, Goalie who just returned from two years in prep school in New Hampshire. He is now back in Canada and trying for junior A in Ontario. He has for the last many years only used the Bauer 7500 wood sticks and has gotten used to them. I've checked many stores in Canada with no luck. I was told that maybe cause it's not made anymore that you guys might have a batch that you would want to sell. Please let me know. I would buy six.
To whom this may concern, I am a firm believer in bauer products. Lately I've had bad luck with hockey sticks. I have bought three bauer nxg sticks this season and they have all broke in the same spot. I play single A so it is not like the intense level of hockey is causing the stick to break. I am also a student still in school and I am finding it hard to keep replacing these sticks. I understand it's past the warranty period by approximately two months, I'm just wondering if there is anything possible that can be done because I would like to continue to use bauer products especially the sticks. Trusting you will look after me, thanking you in advance, Anthony Russo.
I have purchased the Bauer Vapour 7.0 skates about two years ago from hockeylife. Up until this October the lining inside my skate has been bothering me and bruising my ankle making it hard for me to skate. These were expensive skates and i feel that this should not be happening after only two years. I tried to remold them and this has not worked. This is very disappointing to me because i have been a proud Bauer customer using majority of my equipment from Bauer over my years of hockey. Please try to assist me as best as possible.