On October 19, 2016, I decided to switch my telephone, internet and TV service from Liberty to Claro. Order 458234. The people from Dish were here two days after the order. As of today I do not have telephone and internet service from Claro. One month after I still trying to get my service. I know there is some problem with the location of the box outside, but one month is time enough to solve a simple situation like this. I need a reaction from Claro ASAP. I'm waiting to know what is going to happen to decide if I should stay with Liberty or if it worth waiting some more. Thanks.
Seguimos teniendo un problema con nuestro servicio RDSI. Nuestro vuelo se enumeran a continuación se cerró, hemos abierto Claro billete reparación 9. El problema es que la RDSI debe ser una línea de datos, que no se ve todos los datos de nuestro servicio, parece como si nuestro servicio está enviando el tráfico de voz cuando estamos necesitando para enviar tráfico de datos. ¿Podemos tener un técnico de Claro o un ingeniero verificar que los datos se está enviando? Nuestros servicios aeroportuarios han sufrido debido al tráfico de datos ya no ser activo. Esto ha sido un problema desde hace más de un mes, por favor reconocer esta comunicación y dedicar un poco de su tiempo para ayudarnos con este problema urgente. Circuit .
How to check the internet balance of claro network.
I was charge for $1300. 00 because I move to FL and the do not have service in USA. So they ask me to go back to PR to show proof of my new address. Then I try to talk with a Supervisor and no way They Charge me for a roaming service I didn't used or have it plus the cancellation fees and is not all. They said is my fall because I never ask for the service, when I did it before move here. What can I do? If they charge me this fraudulent penalties.
My company is experiencing a re-occurring problem. Our service is down and we are again having problems reporting the problem to Claro-PRT. We finally opened trouble tickets in the April-May time frame. The ticket numbers were 2 and 3. Can someone please look at those tickets and reopen our fault reports with new ticket numbers to address the problem we are currently having? Please let me know if you can help me?.
Worst customer service I've ever had. After requesting that my e-mail be reset and a wait of five days or more that 120 hours still my e-mail doesn't work, I guess is time to move to another company that can provide a better service.
I already posted my complaint with no results. I think you have the worse customer service I have ever seen and you must do something to correct all the problems you have had.
II have tried to contact my sister who is very sick I Puerto rRico. I live in Schaumburg Illinois. When I call from here I cannot contact at her house. Telephone number because Claro wants an access code, which I do not know. I called Claro customer service to no avail. I feel this is not right. My sisters phone number is. I spoke to a gentleman and he said he could not help me. I then asked for the name, address or phone number of the CEO of Claro an was told it was confidential and could not be given to me. Any time a customer has a complaint and requires the phone number or address of the CEO of that company it should not be a secret. All CEO S should be available in case a customer wants to either write or talk to someone that can help. This is all unfair and unjust. Thank you for your time. Maybe you will not be too busy to respond to my request sincerely, Paula J. Sanchez 139 Idlestone Lane Schaumburg, Il 60194.
Your customer service is the most horrific service on this planet. Your call centers are lairs, your technicians are lazy and incompetent. If I had to rate this company and service i would end up with an aneurism.
You guys have the worst service in the world. You never answer the phone and the employees in customer services do not know nothing. You guys should get smarter people to for your company.
Not a complaint. Can I call toll free numbers in the US for free?. Also, my service was very inconsistent from about two February. I was told I would receive $ credit. Can you do that for me, please?EvanderFHawesIII1479 Av AshfordUnit 707Condado Del MarSan Juan, PR 00907.
Hello, Would you help me with an unlock code for my Nokia Lumia 520 locked to Claro so that I use in Kenya. IMEI 350.
The number has been out of order for over seven months . My father is 90 yrs old and lives alone. I have been reporting this problem for that same amount if time from New York . The phone rings, but there is no connection no sound - call does not go through. It is imperative that immediate attention be given to this request . Whenever I want to find out how my father is I have to call a neighbor or relative. This is no way to run a business or to service senior citizens - it is essential that he has open and working communication in case of emergency. I would appreciate immediate attention to this request. I live in New York and I would be more at eased if this matter is resolved before I leave - I understand that the neighbor has the same issue. Please try to resolve this as soon as possible . I would have no choice, but to reach out to government officials . It is to your advantage all around you are losing revenues. Thank you . Clara Martinez