I have just received my fourth Fit Bit HR in the mail today. I like your product very much. I have trouble with the band around the charging area keeps breaking. I take care not to let band hang with charging. I clean as you stated. I am returning to you the three broken ones maybe you can tell why I am having this issues.
Hi our fit bit steps are not recording daily on to our computer. We are Susan and Andrew Kilpatrick. We always have 10, 000 steps daily and lately there is no logging it to our computer. Our mobile phone number is 0417612196. Emails Au and
My Fitbit HR that i received as a gift in December is starting to come apart. Is there any warranty for it?.
I received a Fitbit HR as a gift in December. The outer casing is coming apart. Is there a warranty/.
Why is my IP address blocked?
How do I go about unblocking it so I can access my Fitbit account again?.
I was given a Fitbit as a present less than a year ago and it is starting to come apart at the sides. I was hoping for a replacement.
I have just bought a Fitbit Blaze. I got it home and went to charge it. Nothing. I have read some complaints on your website and it sounds i am not the first person to experience this problem. How can a brand new $300 AU watch have charging issues. I am not impressed. Please contact me immediately with a solution. Andy .
I bought a Fitbit Sports from Amazon UK on two September 2015 for my wife. It no longer holds a charge for more than a few hours. What can be done?.
I have tried all suggestions to get steps back on Fitbit charge hr. I. E. Restart, plugin to computer open and close Bluetooth. Hold button when plugged in for 12 seconds. Open and close Bluetooth. Still no steps showing. This has worked before.
My Fitbit charge is dead. My iphone tells me it is fully charged, but there is no sign of life when plugged in or when button on wristband is pushed. I could not find any help on the forum. I could not make contact with any of the help numbers listed
Hi I have a Fitbit flex and it won't charge. I do not know what is wrong with it if you could help me please. If you could contact me please on 0438606793.
My Fitbit does not want to update it keeps coming up with error and keeps showing the wrong time and date. Please help me fix it.
Will not pair will any blue tooth and i just got it today.
Hi, I am having difficultly with my fit bit charge, I've had it 3-4 months and it is coming apart. Where at the plastic area on the band where I plug in to charge it. Please help. Thanks, Debbie Honeycutt .
Who looks after customer service in Australia? Is there a phone number? I have sent three emails to ' Fitbit.com' (the address featured on the Fitbit warranty page) however i have had no response. I cant find a phone number anywhere. We live on the outskirts of Sydney. This is very disappointing for a 12 year old boy who loves his Fitbit and wants one that works.
Hello Customer care assistant,
I am in Brisbane Australia. I received a Fitbit for Christmas. My son offered to set up my account for me, but unfortunately he entered an incorrect email address. Consequently I have been unable to verify my account details. The email address which he entered was: sandraas. THIS IS INCORRECT
My correct email address is: sandraa. THIS ONE IS CORRECT
My contact phone numbers for verification are cell phone: +61 402 780 650 and Ph/fax: +617 3150 7069
Could you please change my email address on your records so that I can fully enjoy using my Fitbit. Yours sincerely,
Sandra Anne Sim .
Hi thereMy whole family owns Fitbit Charge HRWe all love them. But something is wrong with mine. The charge never holds. No one else has this problem. Except mine. Any way I can get a replacement. I have the receipts. Bought at Best Buy.
Your all phone number is not existed pl give me customer care number.
8776234997 Number is not velied number many times i try, but its not responce.
My husband and I have had our Fitbit Charges for almost a year, my husbands one is falling apart so badly that he has had to tape it together, mine is coming apart too the side opposite the button is peeling away and the part on the strap where it clicks in is almost completely broken off. We love them and look after them well. What can we do next, they clearly need to be replaced, also mine is often not picking up the steps.
Dear Reader, I have a product of Fitbit which is not functioning. I charged it for five hrs, still no response. How can I restart it again.
My Fitbit flex wireless wristband is not working and I have purchased it three months ago and I am not able to contact costumer care please help me and send me the costumer care number of Delhi )India).
I purchased a Fitbit flex a couple of weeks ago and I charged it up and it worked one day and then it stopped working and I reset it and it worked for an hour then it would not re-sync.
My wife and I have fit bits. When we walk identical distances together, my Fit bit registers considerably more steps and miles than hers. One of the products is not monitoring correctly. What can you tell me about this problem?.
I purchased fit bit thru Amazon on Feb 14th 2014. It band cracked in few weeks. It was replaced by your office. Now I am unable to charge. It can be on USB port for even 12hrs There is no charging. I tried to clean contact rubbing with clean paper of no help. Appreciate if you please suggest the solution unless you have designed this product for one year life span only.
I have written before about my Fitbit not holding a charge. It works fine for a day or two then totally dead. I love it and tried what you have told me to do. It takes a charge, but only lasts for short time like two days. Thank you for any help you can give me. LaDonna.
After purchasing second charger for the flex with no better results than the first, i gave up and upgraded to the fitbit charge hr which plugs directly into the module. My flex had been a battle from the beginning (6 mos. ) to get it to charge. Just got frustrated with dealing with it. They both keep me motivated and i like that, just wish there was better support. These items are not cheap.
My Fitbit flex stopped tracking last evening at about 8:00 pm. Tried to re-sync on my laptop with no results, really not sure what to try next, would appreciate some advice what to do next.
The mailbox didn't introduce itself, and stating it is full. Tried another numbers. Disconnected and asked me if i want to contact one of four companies who shares the same numbers, and Fitbit CS is not one of them.
Hi There, I have Fitbit ARIA device which model number is FB201B and it is under warranty. This is request to you that. I have already been raised a complaint to your As case ID is Case number 04211019. two and half days already left and i didn't get any reply from your side.
The Fitbit stopped registering step and activity. Tried to reload using the main menu. Stopped registering at about 1:45 and nothing has gotten it to count my treadmill walking and sweeping up the patio steps.
To whom it may concern, I need a charger with my Fitbit and was hoping you could send me one. When I went to charge my Fitbit it was not in the package. Thank You ToniCox. Excited to get started. Thank -you.
My credit card was compromised and I contacted Fitbit the moment I saw an unauthorized transaction on my account done by the frustrater, in efforts to stop the product from getting sent out. To my surprise, Fitbit did nothing and continued to process the order, transaction was posted to my account, product goes to the frustrater. What kind of controls and policies does this company have?
After calling the above number, the message was that the number was unavailable, i also had a difficult time trying to find a customer service number for Fitbit. I have to replace the battery in my Fitbit and after doing so it would not turn on again. It has some sort of problem.
No response. Got a click off. I was calling to facilitate a return. Your website says there is a returns form, but it is not accessible on the site. Terrible for consumers.
Good Day Team,
A month back a colleague of mine helped me pick a fit-bit flex from Australia. It was working in the best of the condition until a week back it stopped syncing. Bluetooth was not getting recognized. The device was getting charged completely and once charged device is taken off the charger it goes off. I looked up the net and did all the basic unit testing and did follow the instructions from the fit-bit's official site. Did manage to watch few videos on YouTube and followed all the steps, but in vain. This is my second attempt of dropping a note to Fit-bit team as my initial query came back as resolved without being contacted, which was little disappointing. Do let me know how can I get this fixed? I reside in India and will be able to ship it across and get a replacement or is there any other means to get this issue resolved. Waiting to hear back from the team. Kindly do the needful,
No, complaint. My name is Rosa Lawrence and i am a teacher at Hopewell High School in Hopewell,VA. I am very interested in your product which i think would be good for our school system. This is my e-mail address or K12. Va. Us it will be a great honor if i could speak to someone about this product which i think i could help market these items.
We are still waiting for your answer refer our problem with the mall functioning Fitbit. We forwarded our email last week. Please reply by email as we are currently in UK.
I got the fit bit for my wife, still have the
Box and all the gear, but have lost the
It works for about ten min then just
She has asked me to return it because
It isnt what she wants and it did not help
In selling it too her with the fact it dosnt
I got it from dick smith at livingston
In canning vale perth western australia,
About two mths ago.
Are you able to help
I HAVE HAD MY FITBIT FOR CLOSE TO A YEAR NOW AND THE PROBLEM I AM ENCOUNTERING IS ITS NOT STAYING CHARGED FOR A LOT TIME, I CAN NOT SEE MY ACTIVITY ON THE SCREEN AND ITS NOT RECORDING EVERYTHING DAILY. I SEE THAT ON THE INSIDE OF MY FITBIT IT IS CRACKING ACROSS THE EDGE I USE MY FITBIT ALOT AND I WOULD LIKE THIS TO BE REPLACED. I AM NOT SURE IF ANYONE IS HAVING THIS PROBLEMS, but I WOULD LIKE TO ADDRESS THESE ISSUES. I HOPE YOU CAN HELP ME.