Purchased a Kenmore Elite Refrig in Nov14 and by July16 in just one 1/2yrs later it does not work. I called Kenmore they told no warranty. I found out I did have warranty left. I called again. Repair person was sent only to have to order parts and they would come out again to make the repairs. It is three weeks later no parts no refrig and customer service does not care. They hope the parts arrive and I am to call them when the parts arrive. My family of six has no refrig and I am still to pay as I financed it with them. We are living out of coolers and have spent a third world economy on ice. I sure hope someone of substance reads this andassist me in someway that corrects my problem.
This idiots they do not deserve to be in business, they are a bunch of asshole.
Wow I guess this graph says it all Here's my suggestions. ONE: Make a quality product that does what you claim. TWO: STAND BEHIND IT If a service call is needed, the first one should be on you. Yes, you read that right. It's called Customer Care. THREE: Be accountable for a poor product you took money for. We can not respect a company that has no respect for itself. You must be tired of hiding behind phone numbers that are routed to uninformed drones.
Sir / Maam,
Please provide us contact number and E-mail Address of Kenmore here in Saudi Arabia so as to send Inquiry for our On Going Project. I tried to search the e-mail and contact number of Kenmore, but the e-mail address is not appearing in your website. Please provide us ASAP
Thanks and Regards.
About a couple of months ago i bought product 46 9083, salesman asked if i wanted automatic shipping on the product, i told the salesman number The other day i received product 46 9083. Would you please stop further shipment of said product. Thank you, god bless.
I purchased four new Kenmore products for my home kitchen and am very unhappy with them all. I have already had the refrigerator replaced and the new one is doing the same as the old one, freezing food in the refrigerator part. The dishwasher does not clean all the dishes and the microwave makes a strange noise when the turntable is going. The only product that seems to be working ok is my stove. I bought your products because I thought you were one of the reputable companies, I'm very upset that I spent all this money for appliances that are not meeting the quality for the price this company charges.
Purchased a 18" oscillating Kenmore fan. Had to return three times for a replacement because they stopped working after a few months. I'm on my way to return the 4th one today.complete GARBAGE I will never buy another item from Kenmore.
I'm trying to talk with Kenmore about my not working dishwasher that is on the cusp of the one year warranty, but I keep getting lost in the Sears systEm . After two weeks of calls and getting nowhere, this is eating up my 'window-of-opportunity' to be within the one year manufacturer warranty. Can someone PLEASE help me?.
Bought four appliances from sears two years ago. I have always purchased Kenmore appliances, but will never again The refrigerator control board was defective and caused water to leak out from the bottom )ruined brand new wood floor). Sears refused to help as it was one month out of warranty. The cost was $400 to replace the control board which thru a Google search is known to be defective. Kenmore should be proactive and replace all the control boards prior to damage to customers homes. Shame on this manufacturer.
I have Kenmore sewing machine model 385. 16554. I have heavy looping of stitch at the bottom of cloth. I tried adjusting timing and tension, but no result. Please help.
I bought a dishwasher from sears my dishwasher has been worked on three times in the last six months and still not fixed it has all brand new parts it is not even a year old how do I get this matter resolved.
I have a Kenmore bottom mount fridge cannot get a repair man in my area I cannot get any help with sears or Kenmore to help me figure out what the problem is so I can order the correct part this is insane I paid 2000 dollars for this fridge two yrs old what the hell I have to by a new fridge or what if this does not get fixed I will never shop at sears or buy another Kenmore product
Dishwasher counts down from 9, tried holding down start, holding down cancel, no luck, any help?