I have been trying to get hold of MTN legal for weeks now with no Luck, my account was handed over to a collections company due to skipped payments. I paid all amount in arrears and requested that the collections company email me and MTN legal to notify them of the changes and that they must reinstate my account including my cell phone number. To date i have not had feedback. I am due for an upgrade and missed out on a special deal from last month, and it seems i will miss out on October's one as well. I need to be contacted ASAP to get this matter resolved. Cell number partaining this complaint is 0834496521. My current active cell mumber is 0817738100.
My number was upgraded without authorization by MTN Direct in April, I have requested for the reversal of that upgrade ever since and it is being ignored. I also requested for that same number to be migrated and being told it can not because of the upgrade. I have been charged ever since then on the expired contract amount and I am very very unhappy about being ignored and being charged for such things.
I have a serious concern. I'm losing airtime. Last time I checked my balance I had more than R170 airtime, but yesterday when I wanted to make a call I noticed that I only had R25 airtime left. Will you please check how did this happen.
I have never really had problems with MTN up until now, when my contract was due for renewal and my so called last bill was as high as if l had just started paying for a new phone, when I asked why it was high I was told it was payments from 2010-2013 that had not been paid. I found that very strange and hard to believe as payments are easily pushed forward to the next month and suspension follows fast. I have been battling with the issue since April and have revised one of the payments to this action I have quickly received a notification about suspension, how twisted is this. Less we forget am still being debited despite my query being rectified. I am truly dissappointed and hurt and inconvenienced by all this. If there are no penalties to cancelling this contract I would rather consider that. REQ6661366 is my latest reference number amongst many. Can anyone please help clear all this.
My cell number is 083654240
I did my upgrade on Saturday, 14/05/2016 and was told that my contract would start on 16/05/2016. Up till now I still have no service. I have been trying to call for assistance, but to no avail. PLEASE ASSIST.
The store spotcene send my mRNA tells tablet to be checked because was slow they call to the store that I must pay R330.00 I deposit the amount at absa on the 4/4/2016 when the call to find out Lifa told the store that they have seller the tablet so I want back my R330.00 please mtn can grap mone/tablet my money is in you account you number number is40-5947 005484 080746 please return back my money send it to sportcene manager Bongani he will call me to fetch it bear with me please
I had a two year contract 0785708542 with MTN which ended in November 2015. The last debit went off in December 2015. I called the 808 number to cancel the contract and confirm when the last debit would be and a consultant whose name I cannot recall confirmed that it was indeed December. However, I got billed again for the month of January which I fail to understand. I called MTN once again on Thursday (21 January 2016) and spoke to a consultant named MPHO who assured me that this would be fixed and that I would not get debited. MPHO promised to send me a confirmation email on Friday, but he never did that. I woke up this morning (26 January 2016) with a notification that MTN had taken my money I demand my call records from October till date I am very unhappy about this and I plan on taking this matter to the OMBUDS MAN
I refuse to get taken advantage of THIS IS UNACCEPTABLE.
My two numbers have been suspended, I know that they can only be activated after the first of next month, so where do I go on the first of next month to get my numbers activated again, because your call center is on strike. I just called the number and the lady who answered my call put me through to customer services knowing very well that they are on strike.
I have a phone contract with MTN which I've held for a few years now. My phone was stolen in Feb 2014 and I blacklisted the phone and followed all the necessary procedures for a stolen phone. Luckily, the phone was recovered by SAPS and it is now back in my possession. I have been trying to unblock the phone with MTN for months now, but it is still unusable. I followed the procedure to unblock the phone - more than once -, but my request has been ignored. I have called the help desk, and when I do get through, I am still not assisted. I am now just basically paying for nothing because I cannot use my device and I have had enough with MTN's poor service, as I do not think I will renew this contract. Please assist, my number is 0761870752.
Good Dayi submitted my tablet for repairs, i am unable to get hold of anyone at MTN, please can the battery be replaced and my unit returned to me urgently, i am still paying for my contract whilst my unit is with MTN Reference number
Please very urgent. I am in Zambia and my roaming is not working. Please help very desperate. Number is . Please I am contactable on .
My 24 month contract registered on my mother's name expired last year April. We want to close the contract or switch it from contract to prepaid. When I dial 808 or the alternative land-line number, I am required to enter a PIN. I do not know what the PIN to the phone is as I never set one before and was never required to use it to unlock my phone. I want to know how I can end the contract by speaking to a person and NOT an automated machine? I understand that my mother needs to give verbal consent to end it,, but if we can not get through to someone who know how are we ever supposed to close the contract, otherwise we have to go to the bank and stop the debit order. Can anyone help me please, contact number 0832680301.
I did phone to customer service with a reception problem. The support i received with this urgent issue was no good and unhelpful. I expect that somebody to call me and I need to resolve this issue. Alternatively I will walk away from MTN after 18 years with you. Call me on 0833318660.
I am a client of MTN from several years. I bought a Samsung tablet. I went to MTN in Vredenburg after talking to a lady from head office. I wanted a SIM and data for my tablet. They send me away as I do not have proof of address with me. They can look on their system, for we are customers from several years now. I find it very poor service. I consider to go to another network, where the service is better. My number is 0832999624. I would appreciate your rapid response.
I am Elias Mokhua From Thaba Nchu house number 18723 bultfontein1 thaba nchu, so since I claim my cell number With fax, so I lost my simcard on January this year and that SIM it was one my best because I applied rica agent with it, so all my pay have done on the same cell numbers, my old SIM cell number 0836810288. So I would like to get them back because is more than 24hrs your not even reply me, even I called about 105 times no answer on your customer care line, give me detail on SMS please when you reply.
Good day telesales agent called me saying he is from mtn my number is been chosen offering me a r50 airtime, but i will pay r39. 00 offering me some other funeral covers which i was not interested in, but i gave him my details. The SMS that i received is not from mtn is from this 0861999979/ Co. Za or Milc. Co. Za. Is this part of mtn or it is a scam. Please assist.
Hi My name is george i am located in cape town (stellembosch ), would you tell me the quickest way to do a SIM swap i have been trying many time, now i have five SIM cards and i do not any of your operators able to help me, please just tell me exactly which number to dial or the best place to go to get helped because none of your helpline number works.
Hi i was robbed off my iphone 5s on Saturday the 19. 07. 2014 at night between meadowlands and dobsonville my cellphone number is 0838226869 and my imei number is 631 please assist in blocking the phone.
I have bought a new SIM card and rica it at pick and pay lambton eastrand. When i got home it says the rica is barred and i need to activate the SIM for internet services. The kit number is s09435296 SIM number is PUK nr is 159 13651 and the bar code is 009 697 787 083. Please i need assistance urgently. My alternative nr is .
We live on a game estate near in barnardsvlei, north west province. We use a dongle with mtn airtime. Our problem is that the signal is so poor that we often cannot get onto the internet. The cellphone number is 073 6001483.
Please can you help regarding why we have a very bad signal.
Hello i have a problem with my phone whenever i buy airtime it doesn't last long. Can you please check if i have any subscriptions and get rid of them for me?
My husband passed away in November 2013. I went to cancel our contract, asked to keep my number, mtn said ok bring death certificate. I did and mtn changed their story, have to pay full amount to settle contract then i can keep my number. I do not want to change my number as there are many things to finalize because of my husbands passing. I need to cancel his part of the contract. Please help.
Hi, i have a problem with my number 0734319940, i have being using it for eight years, but now its seems as if i am sharing it with someone, please can you please check for me which this number belongs to. I will be pleased to have your respond soon.
This is my 4th Re-furbished phone and this Blackberry 9300 model is the problem, MTN could of advised me to take another model and I would of paid the different, So tired of the waiting period which, I lost too many clients over the four times I have sent my phone in.
I renewed my Top Up contract. Still had R260.00 airtime from previous contract. Now that is just taken away (stolen). It is the same contract I had just renewed for another two years. What happened to my airtime.
Hey, my account was credited with my monthly airtime and buddle on the 17th..but now i have no internet connection. When i make a phone call..they say my account has been suspended. My debt order comes out on the 31. My number is 0810220714..please help because now i can not make or receive phone calls.
This morning I bought air to the amount of R24.00.From that balance used R10.00 to buy data bundles.However I have discovered that the bundles amount hasn't been deducted from, but my airtime has.Why is this?As it's not the first time it happens.
Trying to contact MTN service thru 808 is lije trying to penetrate Fort Knox!
Selection one just takes you back to tge STUPID "Yello" message.
Trying one of my alternate numbers also does not HELP
Try getting set up on Website - an absolute pain
Mtn do notknow how to spell customer service being spojen trough a numeric selection snd getting niwhere is Pretty useless
my SIM card with the number 0732150771 was damaged and i bought a new SIM card with the number 0718247649 and i want to SIM swap my new numbers (0718247649) to my old numbers(0732150771), but when i call the customer service 173 for help they ask me '1)when was the last time i load airtime' 2) give your three numbers that you called 3) whether i was on callpersecond or zone etc. How would i know those questions cause my SIM is damaged with the info and the numbers were on that SIM cars, is there other way that i can get help cause i really need those numbers. PLEASE help me I am desperate. Reply as soon as possible to
I had a top up contract which came to an end i did`nt renew it now both of my phones says SIM not provisioned.I when to the forchini store where i took out the top up contract i was told that i need to rica the card.That do not make any sense because it was rica before i took out the top up contract.I did what i told.Even called the mtn call centre they told me that i have to wait for 48 hours.It is two weeks now i am just contacted you telling you that your services stinks and buying me today two new sims card on another network.had enought of mtn even with the top up there were always problems.customer care not helpful and problems don`t get sorted.uphappy was loyal customer.
I have emigrated to the U.K. and am no longer in position to use my MTN cell phone and number is there any way of terminating my contract with MTN. My cell number 0832908147 and my I.D. number is 5.
I am very sorry if i am on the wrong site, but if you can please forward this to the relivant department. I was on one October at the Zevenwacght shopping mall mtn store and was helped by Jason. This is not the first time that i have been helped by him. The eXperiance was one of the best i have ever had by customer care personal. I would like it that you please take note of his excelent customer srevice and always willing to help a person. I was helped just before closing time and this did not even bother him one bit. He is a real assit to mtn and i wish him the best. So 10000% to mtn Zevenwacght mtn`s Jason well done and keep it up.
Sim swap query not resolved after upgrading on the 3/10 call centre operator assisting named Leseko Tsele was very rude, argumentative with disrespectful tone.
The call was made around 2.33pm, he placed me on hold for 15 minutes whilst I could hear his entire conversation.
I had to end the call and call back for further assistance.
He could of politely suggested my details need updating and handled the call professionally instead he provoked a negative conversation and was very unhelpful.
I still have no resolution on my query and was tole by another operator that my query has been escelated.
Im in the Eastern Cape I am using a prestigio tab i bought airtym amounting to R30 when i checked it was R20 I then converted R10 into MB when I am trying to transefer the R10 to my sister it kept on telling me about system problems when i check my airtym now its only R2.28 where is my airtym this is not the first tym my airtym just vanishes into space plsss can you explain my no 0732271300
I renewed my BIS a week ago and now I received a message from MTN that I must renew my service in 48hours. What's happening? It normally needs to be renewed in 4weeks time Please get back to me asap. This is not the first time
Hi I applied for a contract phone in July at jabulani mtn store in soweto my application was approved two days after, they told me thayt they will call me to come and collect my phone as soon as thy receive stock. It's been two months now and thy haven't called me I called the shop last month and they told me that they haven't received stock yet.my number is 0782720024
Wow! I am seriously disgusted by the way call centre agents handle queries,and to top it all off a person has to wait so long for your call to be answered,let me guess(too little staff?)I do not think so?provide staff with proper training and specially focus on phone etiquette,because I am not sure if I spoke to a agent or whomever that person consider's herself to be within your company.Problems will always arise, but it needs to be dealt with in the most professional manner within the shortest space of time where possible.This not my first complaint too mtn although it is my first time too actually mail my complaint because seemingly there is always problems with agents that cannot here you clearly or they asking you to call from another number and then they just conveniently drop the phone.
I have a problem with mtn customer service I've been calling mtn customer service about my fone which is having a problem of not receiving a landline number which start with017 it my work contact number i reported last year September it been a year now i do not get a reply I am still waiting if i call them they will say it stil with technical department all i need is my fone to be fixed because it a network problem or to update me. My cell number is 0838431892
On the 26/09/2013 I went to Harrismith Mtn shop to upgrade my contract, only to find that I can not upgrade because it is already upgraded.
Now, following this message what package was I suppose to receive from Mtn and what am I upgraded for because I haven't receive anything.
An urgent respond and clarity is needed here, please
------ SMS ------
Received: September 6, 2013 10:19
Subject: MTN N1 FACILITY CENTURION has been...
MTN N1 FACILITY CENTURION has been unable to contact you regarding delivery of your package. Please contact our office on . OF222177089 is your ref
I received very poor service from your MTN cape gate branch.
I want to do a account swap from one account holder to another, six months ago I handed in all the papers what needed to be handed in for the account swap, but they lost the papers and for a second time in April 2013 I handed in papers and also got lost now for the third time they said everything get done online and I just sign the papers for the account swap and it would only take 24 – 48 hours.
I was by Anel at the cape gate branch 15 September 2013 and now it’s 25 September 2013 and still waiting for a response. I did phone the cape gate branch and ask for the manager and Nadia said she will try to speed things up, but no response yet. I’ am getting fed up and wondering if I rather should change to another cellular network.
Account number A0823025
Cell number 0832754136
Account swap from SF de Bruin to J de Bruin
Janco de Bruin
My airtime keeps on disappearing everytime I recharge eversince the 50% mahala airtime promo ended. I brought R30 airtime lastweek and it was finished in less than 4days and I just made on call under a min. I brought R15 airtime today afternoon and after making a call to mtn numbers under a minute, I am left with R5, what is going on. Dissatified customer. My number is 0837232504
I bought a new phone from mtn and I've been trying for two days to activate my simcard and everytime I dial the number they cut me off! So if that's the service from mtn its pathetic because I have wasted so much of airtime from another phone trying to activate my simcard
Can you please refer to Req:2444443 after I have done an upgrade on the 14/06/13, from bb to sumsung my contract hasn't been changed, went to the store so many times still not resolved to date.
Good day, I am not sure what subscription in on my number at the moment and it is eating my airtime...the only subscription I want to have is for my three monthly caller tune update please assist by cancelling all other subscriptions...I tried calling the 173 number, but its saying the number is incorrect....your assistance will be greatly appreciated...
My cell number is 0783178407...my email is
Its been two nights in a row that my network just disappear. I can not use my social networks after 20:00 and its really making me angry. I have been with mtn all my life, but if this is what their internet services going to be like. I am hardly considering to swop to a other network. I am unhappy and disappointed.
mY NUMBER 0833724811 j.d. jONKER mY PROBLEM IS THAT i CONSTANLY LOAD AIRTIME TO MY PHONE AND THEN FIND THAT SOMEHOW MY AIRTIME GETS LESS WITHOUT ME USING ANNY.CAN YOU PLEASE INVESTIGATE AND STOP THIS FROM HAPPENING?
MTN is robbing me and my friends!
Yes, implementing the new BIS program that is not BIS anymore for all blackberry's. Our blackberry's are not downloading and our BIS is not being paid for, yet we still pay our monthly contract punctually. And the contract states that we are paying for the BIS + R100 AIRTIME + 25 FREE SMS'S. Now why is not it working? And why are we being robbed? And why can not anyone at any MTN shop give us an answer?? This is an outrage.
I haven't being using my SIM card for six months and my yesterday transfer me 50rand airtime. Today I wanted to use my SIM card it said SIM not provisioned.the number I am enquire is 0780319494.
I did a number swap at Centurion Branch phone still inactive and all mtn are saying is that they are off line. I asked for a refund of money already paid for the service, but they refusedWhat is a person to do. Head Office also could not assist me. Now I have an inactive SIM card.
My husband renewed his contract with mtn, and took out the deal where he get the Samsung galaxy pocket plus phone and with it you get the Samsung TV he took the contract out on 30June 2013 and up till todays date which is 2013-08-06 we have not received the TV???