I have tried sending emails to find out where I can send my Michael Kors bag to get the strap buckle attachment fixed and have not even had so much as an acknowledgement of my query
With a worldwide brand it beggars belief the Uk customer services is so rubbish. The screw holding the buckle on has fallen out and the bag therefore cannot be used. Please can you assist.
Dear Customer Service Team,
I am writing in respect of a hand bag i purchased for my wife some weeks ago from Harrods in London as a surprise. It was purchased on the 25th May 2016 and she was away in Spain and returned two weeks ago. Whilst she loved the bag, within the first few days the MK disc fell out of the disc holder. This bag coat me £285. 00 and I feel this should not happen to a bag with such quality. I am not able to get back to Harrods for some time now and wanted to know if you can suggest any other option. I have a photo of the bag and a copy of the receipt, however I could not attach the photo's. Regards
Richard Redmond .
I bought the black tote handbag (style: 30F2GTTT8L) at Micheal Kors store in Victoria Square, Belfast, while I was on holidays. I purchased it on the five April 2016 and today my strap came off as the gold Buckle has broke apart. As I reside in Perth, Australia, can I bring my bag with my receipt to David Jones department store in perth to Michael Kors and exchange it. Kind Regards
Naomi Lynch .
Hi. I bought my micheal korrs handbg from the gunwarf keys outlet in portsmouth last September whilst on holiday. I live up in Inverness Scotland. I did not start using the bag for a few months. And only use it now and again. The bag has collapsed on one side which is very dissapointing as i love the bag. I have loads of bags that i have not paid as much money for and had no problems with them from differant companys. Your help would be very much appreciated in this matter.
Try and get someone to answer the phone who clearly doens't want to speak to you and then puts it down. I have a watch which is less that a year old and it started going discoloured after a couple of months, now it looks completely grey, from what was a pretty shade of pink. You have a choice to respond to this complaint or I will post on social media. Not happy at having the phone put down on me after waiting a long time.
Please give me yo*r email address for yo*r complaints department in Great Britain. I cannot type details here beca*se a certain 'vowel' does not seem to work, that is why there is an * on some of the letters. It is not my keyboard that is the problem, all letters work on everything else I *se. Please note my email address is not.com at the end, I had to do this to post this message it is. Co. *k, but obvio*sly the * is the letter I cannot type. I will give yo* f*ll details of my complaint by email. Thanks, .
Hello I know this may be a strange, but recently my niece was killed in a car accident. I do not know if you seen it on the news. She and another girl was killed on their way home from a day out with friend. I was wondering if you could send something to either put in her coffin or for us to raffle to raise funds to give her a good send off. My niece loved yor handbags and watches and had many of them. I know thisay be asking mre much but. Would be so greatful if yo could consider this and contact me on 07459134165 many thanks.
I had bought a mk black tote from Mk store Banglore (India) there was some issue with the bag, the dent is been seen at the bottom of the bag. It's not more than four months I have bought the bag it is still under warranty I went back to the store and told about the issue, but Banglore team refused to help me in fact the manager there is very arrogant, never expected such kind of behavior from mk employe. I have mailed several times and have been trying to reach you people regarding this regards Krati .
Hi Customer services,
Bought MK Fulton Moc Flat Leather Slip On Shoes on 15th Nov 2015 from House of Fraser store in London. Only within three months of use, the sides of the sole has worn out. I have tired getting them repaired, but the shoe repair services cannot repair these. I had previously contacted House of Fraser customer services (via Kurt Geiger as they run the concession in House of Fraser) who have asked me to get in touch with MK directly. The shoes as sold on the website mention they are 'ideal for cross town errands and hectic city commute'. I only really used the shoes for office wear. I was not expecting a £110 shoe to wear off in less than three months. I want to either replace these for another shoes or look at the option of a refund. Kindly help with the same. Regards.
I wonder if you could help me. I purchased one of your large jet setter handbags about one year and six months ago, a couple of months back one of the straps snapped away where the buckle attaches I know. I understand the warranty only lasts one year, but I can not say I'm exactly happy that I paid £360 for a handbag that has broken after a year and a half of having it I do not even use it as an everyday bag and there hasn't been any excessive weight been carried, warranty or no warranty I feel this is not acceptable and I was enquiringly to see if there is anything you can do to help me? I would really appreciate any suggestions or effort you may be able to offer. I have two other MK handbags which I use far more often and neither have fallen faulty in this way. Could it be a manufacturing faulty I'm very confused, I spent a lot of money on this product and the quality seems to be lacking in my opinion. Kind regards Emily.
Hi there my name is Dorota Rokicka I'm writing you regarding my bag I'm using Michael Kors from last five years and I do not have any ensue with any product I bought one bag from Birmingham outlet and its comes out getting damage by self which is surprise for me and I went to Birmingham to let them know what's happens with bag as I know Michael Kors covers two years guarantee on their products I drove two and half hour to get there any they treat me like piece of shit and manger told me she can not understand my English and she can not do any thing with this bag and she gave me email and now I rang to London office and they said this bag Is not available all over UK I'm sending you recipe and some pictures for prof and please let me know thank you.
Dear Sir/madam, I work at the Somerset County Cricket Club in Taunton. A year ago the head chef was diagnosed with Leukemia, his wife and daughter ran in the Taunton marathon last year to raise money for Anthony Nolan, this year they are both running in the London marathon and they both have to raise £1850 each, which all goes to Anthony Nolan. On the 13th of February 2016 they are organising a Valentines Charity Ball at the county ground, there will be approx 250 people attending and we will be holding a raffle and an auction, we will also put who has donated each item, I would be so grateful if you would be able to help us. I look forward to hearing from you soon. Thank You so much Heather Mill .
I just tried calling your UK customer service number and it was cut off. My daughter has had a watch for two years without a problem. It stopped working a week ago. I took it to a watch shop thinking it was the battery, but it is not. I was told a part next to the date appears to have detached itself and is now attached to the arm hand. Can I send it back for a free repair and it is an expensive watch. Does this come with a lifetime guarantee? The watch was brought as a present so I do not have any paperwork with it. We have also since moved house so she no longer has the box it came in.
My boyfriend bought me a Michael Kors watch as a Christmas gift, I love my watch, but unfortunately I required to have the strap adjusted. I took my watch to the brand new Aberdeen store where the sales assistant told me as the watch was bought online they couldn't remove the link I found this really strange and the lady told me that wherever the watch was purchased was where the adjustment had to be made. I wasn't going to return the watch so had to pay £9 from a different jewellery shop to have the strap adjusted. I am only on the minimum wage and as the watch cost a lot of money I feel that all Michael Kors shops should remove links as it is there product. I am really disappointed Also not comfortable about sending my photo as what does it matter how I look
Please respond by email.
I bought a hand bag from Michael Kors in March this year and just after using once, I noticed a scratch and immediately got in touch with MK. Unfortunately MK could not replace the hand bag as it was " MANUFACTURER'S FAULT". The handbag costed £345. 00. I was very disappointed to say the least. MK decided to send £50 gift card as a good gesture, now MK products aren't cheap and I will have to spent a bit more on MK products, not very keen especially after the experience I went through. The problem at the moment is, I am finding it extremely hard to speak to someone to have this same gift card activated. I am being passed on from department to department. Can anyone help.
Dear Sir / MadamI wonder if you can help me please. I recently ordered a Michael Kors bag from a website named: Michaelkors-placing.comMy bank have informed me that this has shown up as a fraudulent website, that I will probably be charged MORE than the cost the bag was advertised at, and more than likely WILL NOT even receive the bag. Nearly a month on, I still HAVEN'T received the bag, and indeed I WAS charged more than advertised. My bank have asked me to get confirmation via email, that this IS NOT a genuine site, and they can then help me to get my money refunded. I would be VERY grateful if you could email me back with the details I need. Many thanks for any help you can give me (or if not, then could you please pass my details to the correct place so I can try to get some help). I look forward to hearing back from you, as soon as possible. RegardsMrs K Putman .
Good afternoon. I felt I had to make a comment after I visited your Bristol store today. My daughter had asked for a Micheal Kors bag for Christmas so I went to the store today to look at the bags she had indicated. When I entered the store I noticed a number of assistants, during the time I browsed around looking for the bags my daughter had mentioned at no time did any member of staff approach me and ask if I needed assistance. Now I know I may not look like a multi millionaire, but when one of the staff proceeded to look me up and down and then turn away I decided to leave. Suffice to say my daughter WILL NOT be getting a Micheal Kors bag I will not be going back to the store I will find her something from another supplier where I do not feel I am treated with contempt due to my age and I guess not being dressed in an acceptable fashion.
I was try to buy lady MK bag hand by online from Michael kors shop almost two weeks now. But when i try to make payment it was transaction reject, but after checkering my statement it is showing they are taking money from my account so if its already make ready OK tell me when exactly delivery this item if not tell me to know by this details. Kdsti Gherbu flat eight, Balmoral house Portland rise London N4 2QB Tel 07954401551 Or 07740012644.
Good Day, I received a geniune Michael Kors watch in December 2014 as I have been hounding my husband for it. After the first six months of receiving the watch i was unhappy that the colour was changing so I contacted the place where we purchased it and they said as it was over six months I would need to contact MK directly. After leaving it for another four months as i couldn't be bothered to find somewhere that i could take my watch into. Now much to my disappointment the links to my strap just come apart and has happened on two occasions where i am lucky to not have lost my watch. I am really upset about this as i LOVE MK watches and bags, but feel really let down that not even into a year my watch is falling apart I certainly wont be buying a watch again and am let disappointed as now i cannot or do not feel comfortable wearing my watch as am scared it will get lost 07856537475.
Hello and I'm sorry I have to email you in this manner, but I am very disappointed and discussed the way your Michael kors store at York outlet treated my wife while her visit there she bought one of your bags and while the sales assistant was serving my wife she noticed that the two sales people were talking together at the bag they was selling my wife then they just sold the bag in question and my wife thought nothing of it paid and left while she w\s having lunch she opened the bag and was looking at it, but was shocked to see the bag didn't look new it looked like it was a return and been used so she returned the bag they changed it, but they was no apologies no nothing this is disgraceful for such a high profile company to do this to there customers I am really thinking of reporting this to a higher source plus I cant send a picture the bag in question has been returned.
Hello and I'm sorry I have had to email you in this manner, but l am very disappointed and discussed the way your michael kors store at the York outlet treated my wife while her visit there she bought one of your bags and while the sales assistant was serving her she noticed that the two sales people was talking together at the bag they were selling my wife then they just sold her the bag in question and my wife thought nothing of it paid then left while she were having lunch she started looking at her lovely bag, but then noticed the bag looked like second hand seconds or even a return she she immediately took it back yes they did change it, but no apologies no nothing I am disappointed this good happen in such a high profile brand shop this is really bad I am thinking of reporting it to higher sources if nothing is done about this to the store in York. I can not upload a picture of the bag because this was swapped ok.
Have just tried to contact you on the phone twice and no reply Would be helpful if someone answered the phone. I will try e mailing my question and see if I get a rapid response. I have seen a site on Facebook / Michaelkorsofficial.com/contact_us. Html and would like to know if this is a genuine site or one of the "pretend we are the real thing, then send you cheap copies"?Thank youAmanda Stubbins .
Hi no complaint, but was after some help. I was bought a bag which has just been put away in the box since it was given to me. Unfortunately today when I have got it out the button has fell off. )back and front of it) like it has never been put on correctly. I would like to know what shops would be able to fix this four me ? is there a certain machine needed ? Or do I need a new button? Unfortunately the receipt was lost as it was bought a few months ago. I am happy to get it repaired just need advise where would be able to do so? Or what tool I need?.
I loved my first Michael Kors bag purchased at JFK last October Half Term on a family holiday to New York. I am so very disappointed how frayed the straps have become after less than a year? It is a luxury item and I would have assumed very good quality. I have not kept my receipt as I loved it and knew I wouldn't want to return it. Is this normal for your bags to last less than a year?Please reply on you.
Hello, My name is Cintia Garabini and I'd like to report an billing error on my credit card. Last july 14, I bought a clutch in the Regent St store. The store was on sale, and the clutch, which initially cost 130 pounds, was on sale for 65 pounds. I bought it. The problem with the purchase is that the store cancelled it and made another of 130 pounds, as you can see in the copy of my credit card bill. I'm not saying I didn't buy the clutch, I did and I payed 65 pounds for it. I really wish to see the mistake fixed, the problem is not only the amount charged, it's the principle. You can not pretend sale something with a discount and charge it's full price. I hope to hear from you soon. Cintia Garabini LagesRua Bernardino de Lima, 179, apto. 01. Belo Horizonte. BrasilCEP: 30. 441-008Phone: 55 31 91074407.
Hi sir I just want to conform I recive a txt massage on viber Mkbags-uk. Cc when I go to this website the website SAme like yours same style every thing and the txt message from us number so I thought it's original I order a bag from this website when I recive my parcel its total rubbish from china so could you please block this website because I do not want other people loss money as we'll many thanks.
Hello, My name is Alice Fisher . I am writing to you to complain about a product which my partner bought in the UK in December 2014. This item being the Rose Gold Plated Stone Set Stretch Bead Bracelet. I have had to replace this item not once, not twice, but three times now and i am going to have to replace it again very very soon. The product is beautiful, but the quality is terrible. Each time I've replaced the item its been due to the dis colour of the beads and because of the elastic either snapping or about to snap. I'm scared to wear the bracelet as i do not want it to break as it was a present. My partner bought the bracelet from Ernest Jones and luckily they have been happy to replace each time, but I have had enough. It is not acceptable for someone to have to get their jewellery repaired nearly four times Not only is it annoying, but it is an inconvenience to have to get into the city centre all the timeI look forward to hearing your reply. Thank you.
I hope you can help me locate and purchase an I-phone six case I have seen on the Michael Kors website please. The item number from the US website is 32F5SELL6P and the description is Pave' smartphone case, it is priced at $55. I was hoping that I may be able to purchase this in the UK somehow and am looking for your help in achieving this, however I am making a trip to the US in November so perhaps if a UK purchase is not possible that you can direct me to somewhere in Atlantic City, New Jersey USA that this can be purchased. I very much look forward to hearing from you, Kind RegardsDebbie Arnell .
I purchased an iPhone six in August and when I was up in Belfast at your Michael Korsstore I purchased an iPhone six phone case, which cost me £30. It is an absolute disgrace that this phone case has actually caused damage to my iPhone six by removing some of the gold around the edge I have never let the phone fall so therefore I am certain that it was the phone case that has caused this damage. In case you are not already aware, this phone cost me nearly £600 and I would have assumed that a big designer store such as yours would have had goods only of the best quality. To say that I am angry is an understatement. I am willing to send pictures of the damage caused and I would appreciate if you would get back to me. Regards, Ciara Mcgrath .
I visited your new store today (6 Sept)at Gunwharf Quays Portsmouth. I picked a bag and waited in the queue for 20 mins. Some people left, others not happy. I asked to see the manager who explained she was from another shop, didn't give her name. She was rude and said that she could see there was a queue and talking to me meant that she could not serve people Surely she should have noticed the queue before I asked to speak to her and done something about it. I suggested that watch alterations should be in a separate part away from the three tills. Crazy service and very rude. Your products are good, but not the shopping experience. Can i have your comments please. I appreciate this is a new store, but surely you have experience to call on from other stores?.
I have had my Michael Kors watch since March 2015. It was purchased in Goldsmiths, Ballymena, Northern Ireland. One of the diamonds is now missing. Goldsmiths say I must pay for this repair even though the watch cost £269 and is only six months old. Surely this is not right? I am very disappointed with the quality of the watch and with Goldsmiths' response. I have not sent a picture as the watch is currently with Goldsmiths.
I purchased a jet set vanilla bag from Frasers Glasgow, which my husband and i had picked previously, when i got home i noticed the handbag was damaged. my husband passed away five weeks ago and the handbag was very important to me, it had to be perfect. i took it back to Frasers and they gave me a refund as they did not have another. my husband made me promise that i would buy this bag after he died, so it is really important that i fulfill that promise, can you help me trace this model in the uk.
Hi I bought a pair of Michael Kors shoes in good faith recently in your Edinburgh store. I wore them once they cut the back off my heel a deep cut photo attached. I liked the style and heel height. I was in the store last Wednesday spoke to the manager who was extremely rude showed her my unhealed cut, gave her the receipt, asked if i could return and find a solution so disappointed with the shoes. They were not fit for my purpose that I purchased them for. I am a very good brand loyal customer to Michael Kors, this time the product didn't do for me what it was supposed to do i wish they would i love them, but i cant wear them they've damage my top part of my heel. Very unhappy and dissatisfied. I wish to make a complaint that the leather or the structure of the shoe isn't fit for purpose, I am very unhappy customer with my purchase, to be fair they were 91 sterling which is a lot for me to get no wear out of these shoes. Please replyThanks, Edel Browne.
Hello there for my birthday i received one of your bags I was absolutely delighted as I am a big fan of your brand within weeks with barely any use and moderate light items in a bag a strap has come off from the strap i can see that there is an issue with the stitching I am very disappointed and would like a new back I am happy to inclose pictures and from this I hope you understand where I'm coming from and will be willing to to deal with this appropriately thank you Charlotte Laffey i seem to be having trouble posting pictures on the link, but can do over email.
I purchased my bag around one year ago and the quality of the handles on this bag do not correlate to the price which was paid for the handbag. I have handled my handbag with great care and no excess weight. Secondly I was heart broken to find the first time I wore my bangle it fell of my wrist. I was gifted this product by friends and I was embarrassed to explain it wasn't my carelessness, but the actual product just let lose and fell off without me even noticing.
I am a great lover of Michael Kors jewellery and my family and I have quite a few pieces, however, Iam gutted to have now lost a third bracelet due to faulty catches. I have/had the buckle bracelet and the clip came off and the jewelers replaced it, but this time I have lost it completely. I also had the bracelet with the MK label on and it fell off my arm three times before I finally lost that one too. It is with a heavy heart I write this, but I feel compelled to lodge a complaint as this should not happen as the bracelets are not exactly cheap. I look forward to hearing from you in due course. RegardsEdith Wilson .
Hi, I have written to Michael Kors in the USA where I purchased two Michael Kors watches and they sent the following message back to me. I have written twice to the email address they provided and nobody has responded Please would you give this message the attention it deserves. Thank you for contacting Michael Kors watches and jewelry. We are very sorry to hear that the crystal on your wife's watch is broken. We are uncertain of what may have caused this crack on the crystal to appear, as this is certainly not a common occurrence with our watches. At this time we would recommend contacting our authorized service center in the United Kingdom for further assistance regarding the watch's repair. UNITED KINGDOMFossil UK Service CentrePO Box 7296Milton KeynesMK13 9ZHT: 08444 123 277 option 1E: Best Regards, JoshuaMichael Kors-
Hi I visited New York in December and brought a lovely Michael kors bag from 42nd street Michael kors. I paid $248 so it wasn't exactly cheap and I have just noticed that the gold colour on the zip of my handbag is actually coming off? I'm very disappointed as I paid a lot of money for my hand bag and I would like something to be done about this? I also brought another bag when I was there and this one is perfect no colour is coming off or anything? Is this a fault in the bag that I have brought? I look forward to hearing from you. Many thanks;Mollie Woods .
HelloI brought my daughter a Michael Kors watch for Christmas, it stopped working in March. We thought it was the battery, but it turns out to be mechanical. After three months at 279 pounds I expected an exchange, the guy at the watch station was very rude and the floor manager in the house of Frazer was very helpful, but could not do anything as not part of the watch station. Was just wondering what we do now as unhappy with it being repaired after 12 weeks. Hope you can help please. Your sincerelyLisa Whitehead .
I bought a Yellow Gold Bracelet from Goldsmiths in Aberdeen and took out separate insurance. I bought this bracelet in December 2014. I have worn this bracelet no more than 5/6 times. I am extremely disappointed with this item as it has broke three times and the customer service I have received is nothing less than absolutely shocking. I am not happy with the level of service nor my 'QUALITY' BRACELET. I will have no hesitation in taking this complaint further if need to. I would like some feedback from Michael Kors as I have numerous items from his range as do my family.
I bought a MK watch at goldsmith, liverpool1 and unfortunately the strap was little big. I took it to the MK branch of liverpool1 and i was asked to go to the particular goldsmith shop to adjust it. I found it was not logical and why i was sent back. Poor customer service and i doubt the sales girls were also not aware of how to do it. Disappointing branch and will never visit again. Thank you, Ivon Fernando .
I purchased a bracelet for my granddaughter''s prom. It was conditional on my wearing it on a cruise. The bracelet, MKJ silver bangle 37200265 damaged my evening dress being that one side of the bracelet was smooth and the other like a rough file. The item purchased from Goldsmiths for £135 examined the bracelet and tested it on the lining of a jacket. This action not only supported my claim, but clearly identified that the item was seriously faulty. My £150 evening dress is damaged, my granddaughters image of Michael Kors is damaged and the bracelet was a hazard to anyone who came in to contact with it. In short one extremely Disappointed Michael Kors customer.
My kids bought me a Michael kors bracelet the one like a watch strap in silver for mothers day I wore it for the first day and to my horror realise it was gone from wrist I was wondering if you have any complaints about this type of bracelets about catch on them. I am a big fan of Michael kors with many purchases made from bags to watches this has been my worst piece of Michael kors and worst of all I do not know how to tell my kids as they saved their pocket money to buy this Please help.
I recently bought a pair of Fulton harness tall rain boots style 40f3fhfb6q from Selfridges within the Trafford centre Manchester. This product was bought on 05/01/215 at 11:17. Since buying this product I have worn the boots no more than half a dozen times, within this time the material on the inside of both boots around the heel are has torn and come away from the rubber of the boot. And secondly the harness on the right boot which hold the Michael kors badge in place has broken due to the gold stud falling out. After spending money on a pair of well known designer boots I would expect them to have lasted a lot longer. I would be happy to here from you in the near future thank you.
Hello, I live in the UK and a month ago I bought a Michael Kors watch at a MK shop in Las Vegas, US. Once I got back to the UK and gave the watch to my wife, we noticed it was not working. We brought it to a MK shop in the UK and they said it wasn't a problem of battery, but rather that I was given a broken watch, which never worked. I called the number indicated in the guarantee and sent an email, but received no reply or assistance. Can you provide some suggestions?ThanksMarco.
On 9th January 2015 I went in the newcastle upon tyne store to purchase the large florence satchel retail price £345, but was in sale clearly marked with a sticker 50% reduction. The bag was in black or white. The man and woman who served me, Anton and Naomi told me the cost was half of £345 and took me to the till to pay where upon another assistant said no the black bag had only a 20% reduction even though Anton was stood with the actual 50% reduction sticker from the actual bag. I was stood there not being included in the conversation and then duly charged £276 for the bag not half price. I left with a very weak apology from Anton and Naomi and no apology from the 3rd assistant. In my retail experience I was always led to believe the price on the product is the price you re sale of goods act. Please could into this and reply to my complaint as soon as possible. Thank you Mrs Linda Jones. I have the receipt if you would like it posted.
My wife is a MK fan and owns a variety of boots, handbags, clothing and jewellery. While on holiday in Florida October 2014 she bought interlocking rings in the MK shop in Florida Mall and paid cash. The ring has only been worn about three times and is no longer wearable as the decorative "stones" are falling out of it. See photograph. Unfortunately she cannot find the receipt as proof of purchase, but as you can imagine, she is really disappointed with this purchase. Please advise. Robin.
I purchased a stunning ring from new York on a recent trip 22nd of November from your prince street branch. I bought it as a birthday present and have just been told several of the stones have fallen out after wearing the ring twice, i would like to have this changed as clearly this is a fault on the ring and sue=ch an exclusive brand. Can you please contact me on or 07885 220201 to arrange a refund or replacement.Thank you Lisa Sharpe.
If you buy a MK Watch, just note that its the retailer, who will try and help you, if the watch is faulty. MK will do nothing. I purchased a MK watch for my daughter from Germany and it is not working. MK washed their hands saying go back to the retailer, who said no problem wait six weeks for a battery to be fitted. MK it seems is not a global brand and I feel cheated having spent several thousand Euros with them to be treated like this. Next time I will just buy a cheap Fosil watch, which is exactly what a MK watch is.
Hi I brought a pair of Michael kors shoes from the house of Fraser branch, on the 27th of January, I have a faulty pair because one of the shoe is showing black and blue threading, and has a gap, I went back into to store to let the, know with my proof of that I brought it, because they should last as they are Michael kors, but the manger just told me there's nothing she can do and I need to buy another pair, I am quite upset as a previous college to me to get proof of a receipt and come back and we get that sorted for me, I spent a lot of money on these I want something back.