This is ridiculous. My daughter spent all of her money to buy a tablet. three months later it quit charging, and Nextbook replaced the tablet. Now, less than a year later, AGAIN the tablet has quit working, will not charge and the camera is not working correctly. I waited 40 minutes for the rudest representative that I have ever spoken to, to be told I did not have it replaced because they do not have my information in the system. I am so angry I can not believe it.
My son bought a Nextbook Ares 11. six in July, and in Aug it stopped booting up. I have called yourepeatedly, no person ever picks up, even after waiting 40 minutes I have emailed 3x, no response. I have filled out a trouble ticket on your website with my model, serial number, receipt two weeks ago, have not been contacted. Your customer support is pathetic. Contact us ASAP
216. 534. 6397
I bought this tablet for my son September 24 2016 and the charging port has stopped working with the charger that came with it and the other chargers that we have bought for it. The charging port on the tablet is not working right. I do not have my box, but I do however have my receipt.
I am writing to file a complaint in regard to your customer service. In February of 2016, I had to return a defective tablet and exchange it for a new one. At the time, I filed the paperwork which would begin the one year warranty on the new tablet. That tablet is now giving me problems so I contacted the service dept to seek warranty exchange. The service folks told me that I have no warranty since the original one year warranty on the unit I exchanged has expired and there is no coverage for the new one I received eight months ago. I have never before heard such a silly policy. If, in fact, there is no warranty, why did I have to register the replacement? I think someone is handing me a line of B. S. Any assist you can provide would be appreciated. I own five of these tablets, but am having second thoughts about ever buying another. Thank you.
I can not get no one to answer the phone they say they open at eight here it is 9:39 and they are still not open all i need is an address to send my tablet back please send me the address to my e-mail.
I bought a Nextbook from wal mart August 31st and it is not charging i need new charger i do not know and theres no way to call you guys my number is 11inch next book for 200. It should charge.
I purchased a Nextbook ares eight the first time a walmaert. I enjoyed the table. I also did not experience any problems with the operation of the tablet. Very easy to use and my son also loved using the tablet as well. The first tablet from Walmart the charging port stop working and stop charging the tablet. I contacted Nextbook and they replaced the table no questions asked. Now the second one is having the same problem as the first one. So now I have to contact Nextbook again and see what we can do about this problem.
My Grandaugther Tablet volunme botton want work, she cannot get volume she push the bottom it click, but want come on. Can you help she is 12 years old.
The tablet will not come on anymore it's has a manufacturer problem and I just wanted to get it resolution brought it for my daughter and she can not play with it and i am desperately trying to get her another one.
I have a Nextbook ares eight, and worked okay at first, but then well, crap is where it went now wont even perform at all good or bad because it is dead not needs battery so do not want to hear that i have had this tablet for less than three months. Mothers day when i received it, i would appreciate a response.
I have problems with my Nexbook tablet:
1. My tablet is fixed on vertical mode and not going into horizontal form. 2. The hard ware keyboard that came with the tablet no longer work with the tablet screen.
My tablet will not turn on. I called and spoke to a supervisor. I have a hair line scratch and they
said they would not accept it. Although the tablet worked with the scratch. It just stopped working one day. According to the warranty agreement it should be covered. This notebook has never damaged through alteration. It just stopped working. When I look at the other complaint I noticed that many of the tablets have the same problem. I am going to also send my complaint to the New Mexico Attorney General. This needs to be addressed, since this product is manufactured in China.
The keyboard quit working on our Nextbook 10. We purchased it online from Wal-Mart on 4/22/16. Wal-Mart refuses to do anything with it and says we have to send it to you. Your policy states it will not accept any returns not purchased from your site. What are we supposed to do with this worthless equipment if we cannot use the keyboard and if no one will accept a return? Please respond ASAP. Thank you.
I bought two tablets for my children for christmas and in March they started to not charge with the plug that came with the device, I then took them back to walmart and they said I had to contact your department as to what can be done to make this right. Please contact me as soon as possible to resolve this issue.
I purchased the Nextbook at Walmart. A tablet and can be converted into a mini lab top. Three issues, it will not hold a charge and takes days just to charge at 40 percent. Awkwardly enough, the Wifi always bounces off, and the volume is very low. Please help
We bought a Nextbook last OCtober and it worked perfect. We downloaded a favorite app. After Nov. Could no longer get this app in
correct format. Our Nextbook is windows eight operating system - maybe that is the problem. The app we use is now coming in on a black screen with yellow writing and very hard to read and operate. It is not coming in the format it's creators intended. We reset to factory settings, but still not working correctly. Any way to fix this?.
I owned a nook. It died. I had one book on it, Twisted Justice by Rube Waddell. I now have a Nextbook. Is there any way to download this book on my Nextbook without buying it again? Thank you, Tami Bozeman
I am based in London, UK and have had next book eight from USA. I am having problem with charging it. It's charging slot seems not working. Please advise.
My tablet has been fully charged, but the screen will not turn on if i have the volume on i can hear the password being typed, but i am not typing it i have not dropped it and i have no idea why the screen will turn on
i have called the customer service number and it will not work.
The plugin keyboard does not work. I have tried everything to get it to work. Need solutions for this problem and your support number is bogus. It is not the correct number for customer support.
Go to your apps and find net nanny, open it up then press uninstall, if that doesn't work they have a contact number, they will walk you through the installment. Of netnanny. Had the same problem. Now if i can only get the snap on keyboard to work.
Hello Dear I am pawan Patel. Can you please tell am e this Next book 10. one is how i am buy in India, but wha is item ten pices. Please reply am e.
Ticket id:59422Representative ID NT8384 of the person who was handling my complain. Its been more than a week I haven't got further reply of my queries. Please look into the matter as soon as possible, I'm facing lot of problems because of this.
I had purchased. Next book tablet from Abudhabi, UAE, three months before. The tablet dis lat had gone partially. How can I resolve this. But now i shifted to India. Please suggest.
My husband bought a nextbook at Walmart, it stop working after three wk, he paid cash for it and has lost the receipt i was in the other part of the store so I wasn't with Him to get the receipt, you see my husband has Dementia He showed me what he bought later on, He is a Veteran, and he saved His penny's to purchase this Next book, we live on His fixed income, and can not afford to throw money away, But Walmart told us to send it back to ya'll, I need to send it to you please, This is therapy for Him in so many way's His Dr told me to give him some respect and dignity and let Him do some things by him self, So I did on that day :(.
I have a Nextbook model number NXW8QC16G and have recently forgot my password. I never did much on it, but I need access to it again. The last time it was used we in January and I have done many hours of research on how to hard reset it, but nothing is working. I need to know NOW.
I bought my Nextbook eight tablet in February 2015, and right out of the box, the charger doesn't work on it, you can not hear the tablet unless you have headphones on, the screen its not calibrated you have to press hard and slightly off of where you need to touch it to be able to type, very frustrating :(
Just bought for Christmas for my son and it will turn on, and pop back off. I want a new tab for my son or will contact Better Business Bureau. I am seeing that your company is not big on being professional.
My nextbook wont hold a charge and now i can get through to y'all i have been trying for to weeks now no call backs or email if u don't call me back n a hour i will return mine an tell.everyone i no that y'all costumer service sux and never returns phone calls i am very frustrated have a tech call me as soon as possible.
Hello Please remove the direct and toll free numbers listed on your site for our company. The numbers listed are incorrect. They link to our software vendor not our customer service department.
My next book tablet is having problems holding a charge if u could have somebody that can call me and help me fix the problem I would really appreciate it
Customer support takes them a whole 24 hrs to answer. Live Operator as soon as you say you are calling about a Nextbook device she transfers calls to the same voicemail. It is very frustrating that i had to solve the problem i had by myself researching online. They customer service is worst than any other i ever experienced..
I wished to read all your comments before I did purchased this Nextbook 8. It shows loading only, after a three weeks of purchased. Went back to Walmart where I bought it and sent me to speak with their support, Bad, I was told they couldn't exchanged neither refund my money. Walmart only have a 15 days return policy on electronics, and my Nextbook eight was not dropped or had a crack or other damaged. By the extended service warranty all the before needs to happens. So I decided to contact Nextbook USA. I called and I left a message. No return call. No luck, on their support web page. I filled the form and every time I click "submit" it will tell me me a "space need to be fill". Even I filled copy of my receipt, it will do it all the time. BAD Costumer Service and BAD PRODUCT. I would not buy any of these products again. Robert.
I am a resident of kinsway camp society is having the problem with the Nextbook seven se is not showing its display as it shows loading only so I request you to send some person for its repairing because i am not getting its Authorized service centre in city Delhi(India).
I am having the same problems everyone is having with their Nextbook as well. Can I get a refund or trade this one in? Please respond back. Thanks. Mary.
I need an address to send my son's Nextbook to for repairs. The screen has a small crack in it, and it is under a two year warranty with Wal-Mart. Please assist. Thanks, Mary.
Are you the manufacturers of the Nextbook NX008HI8G tablet? Could you please respond telling me if you are. I have a question about the functioning of the device. Thank youMimi
I bought the Nextbook eight a while back, but have only used it ten times. The battery gets to 80% and the tablet dies. I tried calling the customer service, but got crappy service and they didn't even know how to help me. I would like it replaced free of charge since I got crappy service.
I purchased an eight inch tablet for my daughter less than a year ago, but for the past couple of months, it will not turn on and it will not charge. My husband registered the device on the Nextbook website, but I have not received the customer ID.
DO NOT BUY THIS PRODUCT. NO CUSTOMER SERVICE AND EVERYTIME YOU CALL THE NUMBER PROVIDED, YOURE BOMBARDED WITH OFFERS AND SWEEPSTAKES AND NONSENSE. I CALLED FOR TECH SUPPORT ON A Nextbook TABLET THAT NEVER WORKED PROPERLY. AFTER ALL THE SWEEPSTAKES MESSAGES, IT TELLS YOU TO CALL ANOTHER NUMBER. WHEN YOU CALL IT, IT LEADS TO 411. IM RETURNING THIS GARBAGE TO THE STORE. BEWARE.
The Nextbook7 I bought for my daughter is still under warranty and needs repair. Nextbook's website will not accept any images of my proof of purchase to generate a ticket then tells me it cannot generate a ticket because I did not provide proof of purchase. Ripoff. Do not buy from nextbook.
I have searched your site and called your company for help only to be redirected back to website. it could not address my issues. i have sent a ticket request
I just purchased the Nextbook Win 8. one and had a couple of concerns after booting up the system, being the first time using a windows based tablet. Though it took a while holding for customer service (approx. 20 min) I was greeted by a very pleasant representative and was very happy with his helpful, professional and insightful responses to my questions.
I have a Nextbook eight tablet and there is a problem. First the screen is cracked and it does not turn on and it only coasted $59. 99 for it. Can you please help me and fix it?
So sad how this company convinced us to purchase a Nextbook tablet knowing that that are worthless. And what's really sad is that the customers can not contact anyone to speak to because that recording keep coming on. Nextbook need to be exposed.
your answering system kinda sucks we got hung up on b4 we could speak my wifes next book just won't turn on and we would like it either fixed or replaced it does have a one tear warranty please call leave a message for Joe or wendy thank you.
Can't get a valid phone number to contact Nextbook for issue with my tablet. I bought it at Walmart with a $40 warranty and even they have the wrong manufacturer's contact number who is suppose to solve my problem while still under warranty.
I brought my next book in January 2014 and it just went out on me November 2014. The screen on the tablet went white.
I call customer service and I'm getting no where, NO help because it is a recording. I want to talk to a real person. I will continue to try to get help or I will take further action.
I bought my Tablet last year I want to know if I still have a manufacture warranty on it? My downloads has been erased and I tried to reset it, but it won't let me. It keeps saying my WiFi is not on and it is. What else do I need to do to establish connection?Please HELP. Do I need to send product back to be replaced?
We are having a problem getting the touchscreen to work and it will no longer connect to the Internet. We have two more tablets that are the same as that one, but they are not having that problem. Also the off/on button on them do not want to work sometimes.