Pacific Cycle

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Pacific Cycle Inc. is a company that supplies and designs a wide range of bicycles and related recreational products in the United States, Taiwan, China and Canada. The company's corporate office is located in Madison city of Wisconsin state in the United States. Pacific Cycle has over 300 employees across the different regions of the United States. Since the year 2004, the company is fully owned by Dorel Industries Inc. that divides its business operations into different units namely Juvenile Group, Home Furnishings and Recreational & Leisure. Dorel Industries's center of operations is located in Montreal, Quebec, Canada and provide services in more than 60 countries worldwide.
Valuable Contact Number of Pacific Cycle for All General Inquiries
Phone: +
Valuable Contact Number of Pacific Cycle for General Support
Phone: +
Valuable Contact Number of Pacific Cycle for Products Inquiries
Valuable Contact Number of Pacific Cycle Additional Support
Phone: +886-3-4861231

Pacific Cycle Acquisitions & Brands

Pacific Cycle has acquired various manufacturing companies since its establishment in the year 1977 including Protective Technologies International Sports LLC (2008), Iron Horse Bicycles (2009), Brunswick Corporation (2000). The company's product catalog consists of various brands such as Powerlite, Roadmaster, Schwinn, Mongoose, DYNO, Kid Trax, etc. The company distributes jogging strollers, bicycle trailers through a large network retailers in the United States including Target, Walmart, Academy Sports, Dunham's Sports, Sears and many more.

Pacific Cycle Address Detail

Pacific Cycle address is 4902 Hammersley Road Madison, Wisconsin 53711, United States.

Pacific Cycle Official Email Address

Pacific Cycle email address is , .

Pacific Cycle Customer Service Phone Numbers

The Customer Service Phone Number of Pacific Cycle is +, + (touch to call)

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Your Complaint, Suggestion, Complication, Review To Pacific Cycle

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Pacific Cycle Customer Service Phone Number Complaints and Reviews

Customer service phone female
Ms. Michele TellsOct 19, 2016

Hi i have a disney princess 6V ride on and I was wondering how much a replacement battery would be? The model number is KT1196WM. Thanks.

Customer service phone male
Mr. Ray Block TellsSep 09, 2016

I have a jogging stroller model 13-SC114 which has a recall notice for the front wheel. How do I get the new part?.

Customer service phone female
Ms. Linda Tuck TellsAug 22, 2016

To whom it may concern
I purchased a new Schwinn, Sanctuary seven (66 cm) (26 in) cruiser bike (model snfsd16e53230 from Canadian tire, Sarnia, Ontario, Canada on July 22, 2016. I love my bike, but I have had an ongoing problem with it. I have had three flat tires so far. My husband has purchased three new tubes and replaced them. In the process of replacing this time he noticed that the covering on the wheel that covers the spokes is very thin. So it seems to be puncturing the tube after just a few rides. I am a senior citizen and only ride my bike for short times and only on pavement. This is a huge inconvenience for us. So disappointed that the warranty doesn't cover the wheels. Am I to continue to have to buy a new tube and replace it every few rides. So disappointed. Please contact me with suggestions. Thank you for your time.

Customer service phone male
Mr. Vernus W. Sturgill TellsMay 21, 2016

I purchased a bicycle from my local Wal-mart, 2nd trip about ten yards from my home the back tire blew out nearly causing me to have heart attack. I proceeded to call the 800 number where I was informed by the numbers from my bike that it was a 2011 year model, bought it 5-9-2016 after lay-away. The lady a spoke with at Pacific Cycle was very nice and encouraged me to keep my receipt for the bike she processed a warranty claim still for me sending me a back tire and tube for the bike. After receiving the tire i had it put on, but every time I put air in the tube the tire tries to come off of the rim in several locations, WHAT DO I DO NOW? Take the bike to wal-mart for replacement or will Pacific Cycle replace it or replace the entire wheel with tire and tube already on it? My purchase order number was 6064241516, sales order number 4733941, document number is 86451721, customer material number is S2504WM.

Customer service phone male
Mr. Abrar TellsMar 28, 2016

Hi I was buying a bike is call. Mountain bike I do not know the size of the wheel. Is saying 26 size of. The wheel can you just. Tell. Me how big is that tyre.

Customer service phone male
Mr. Richard H. TellsMar 16, 2016

I have a Disney Planes 6volt quad ride on toy that I recently purchased (I believe from Toy's R Us). The charger is not working. Is there a warranty on the charger? If not, how can I get a part number/price and location to get a replacement charger. Model: KT1194WM
Thank you.

Customer service phone female
Ms. Valarmathi TellsJan 06, 2016

We received our bike damaged during shipping. We've sent a mail with pictures for your action. Model number is R4047WME and Datecode is FSD0415AE. The bike Seat and the dangerlight is damaged. I request you to send it to the below address. (I have also sent an email to customer service regarding this). Please call me in for my address.

Customer service phone female
Ms. Clarissa Jones TellsSep 22, 2015

My Son was riding his bike last night when the bike snappes in two while he was going down hill. He could have killed himself due to poor manufacturing.

Customer service phone female
Ms. Marta TellsJul 28, 2015

I purchase a bicycle and it came today with a broken seat.

Customer service phone male
Mr. Robert TellsJun 16, 2015

My name is Robert fender my email is I am writing to you today because I purchased several brand new bikes last year one was a 24 speed 29 inch iron horse and the next was a 21 speed 26 inch Schwinn and the last was a seven speed 26 inch Schwinn the purpose for my letter is because on the 31st of may the iron horse and the 21 speed Schwinn where both stolen I wrote an email to you on the 1st of June however have still not received a reply I need to know what the serial number is for these two bikes so that I can get them to the police and hopefully recover my bikes thank you for your time and have a great day.

Customer service phone female
Ms. Janet On TellsJun 13, 2015

I just purchased one of your bikes (Capture). It was delivered yesterday and has not been opened yet. I noticed it just went on sale for $149.99 and I paid $299.99. Please credit my account the difference. Thank you.

Customer service phone female
Ms. Connie Majeski TellsJun 04, 2015

I just recently purchased Schwinn and have been unable to ride it. First time I took it around the block after getting it home, the tire was flat the next day. I called and was sent a new inner tube. But the tire is flat again after just one ride. I am thinking I either got a bad tube or there is something sharp in the wheel itself that is puncturing the tube. How do I proceed?.

Customer service phone female
Ms. Jolene Gentile TellsMay 20, 2015

My husband and I purchased a Pacific Evolution 26 inch women mountain bike from kmart for our daughter this past December. We live in NJ so she has not had the opportunity to ride until now. The tire deflated so my husband took off the tire to check why it would not take in air and found the tubing was folded over and was never inflated to begin with. Kmart told us to contact you direct to find out how to have the manufacturer provide a new tube. Please help. Respectfully, Jolene Gentile .

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