Dear sir. Very frustrated service by qexpreas. After pay extra money still your employeemail sent to wrong address. We did not receive yet order and q0010 sent me email for ^confirm delivery^. Lots of call; many emails still not any single reply from your side. We paid money as well as. Await your call
Appreciate your kind help to check my order number 194330569 which order was made on 13 Nov 16. The seller claimed to have shipped to your Q express on 17 Nov 16. Till today, the item have no delivery status. Grateful if you could help to check on the status. Thanks and Regards
RE: Auction 211704999 Sony PS4 Slim
I tried to call your customer service hotline. No one answers JUST STUPID RECORDING. You recently had an auction for three units of above unit of which I was the three bidder before you closed the auction. I was happy and set to buy the unit. Then suddenly, you change the winning quantity to only one unit without prior notice. This makes me very angry at your corrupt and misleading business practices. You DO NOT HONOR your offerings/commitments meaning that you behave as cheats and liars
I think you should honor your original quantity and sell me the PS4 at the bidding price I offered. I am a long-time VIP Qoo10 member and I am now seriously considering closing my account with Qoo10.
Since days I try to buy two coffee machines Philips POD Six Viva Cafe HD 7828/53, item code 479207550 for S$ 179 each. I try to pay by Visa creditcard
(from Holland), no success, even now after 12 hours the payment is still in progress, can you help me?
+60 19 477 1005.
My order: 103814693 (11Jul2016) required an exchange for a manufacture defect item. It was agreed with the Seller and returned and confirmed receipt by Seller back in Aug 2016. Now 15 Oct 2016 Seller still have not sent back the exchanged item despite promised at least three separate times over the last weeks. The item is a Sandisk 32 GB USB dual thumb drive - which is a "commodity" items that should have not "stock-out" excuse. This Seller behaviour is very questionable. Can you assist?.
Order No : 187274440 dated 04-Sep-16, still its not been delivered. Even I have sent so many mails or made a call, but did not happen so far. Please initiate to refund my money.
I have bought some items from a seller on Q10 Singapore website. Seller delivers items late and I was not there to receive it. My sister sent me the pictures after one week. I realised that there are shortage of three items and contacted seller, but seller is unwilling to do refund or post replacement items. He/ she said it has been Successfully sent. My Order numbers are 184688437, 184688438 and 184688439. I will be contacting my credit card to stop payment if there is nothing done by seller to replace missing items. Please help to contact them or resolve this issue. I am currently living in Germany and was in Singapore for two weeks from 29th Sept to 13thSept. The product was brought on 14 Aug, and seller only ships out on 9th Sept and was at my sister home only after I left to Germany. My q10 ID is prisklt. Please check on this matter. Thank you. Regards,
HP 91010859 only on after 4pm Singapore Time.
I would like to inquire about the delivery status of the order 187910607 which was ordered on 11th Sep 2016. Please call at my HP 9272 9894 to let me know the status. Thanks
Jyoti Kaushik .
Order No. 187746780
The full payment has been transferred on-line from my POSB A/C into your DBS current A/C on 9/9/2016 immediately after placing the order. But you refuse to acknowledge the receipt and kept asking for screen shot of the payment. I did not take screen shot at that time because I did not know it was required. If you are willing to honor the deal I am sure you are able to check the payment into your DBS current a/C on that day by the order No. To further your investigation pl check my emails to you Qoo10, payment and also the emails in my Qbox. Thanks.
I want to book Universal studio Singapore tickets. It is showing the price SGD 49 in your website, but when I am trying to buy it, showing SGD67 price. Please tell me the procedure to book the tickets for SGD49 price.
I would like to know the status of my order which was done couple of days ago. I did not receive any delivery date notice. Please let me know by when my order would be delivered. ORDER/CART NO. : 104567028
ORDER DATE : 15th August 2016
MY CONTACT : 86923234.
Regarding delivery of sweatshirt with different arms length. Details sent over email to Sg and Sg
order number is 183043938
cart number is 104197388.
I had ordered a tablet Ipad four (Refurbished) today 11-08-2016, payment has been gone from my credit card, but I have not received any confirmation mail or communication stating the payment received and the order details. Kindly help me get the information. I am attaching the transaction slip for your perusal. My Hand Phone - 82988416 /94464878.
On july 21st i helped my friend doing payment to GIOSIS PT (Qoo10) with note Q82792098, the problem is that by mistake it was a double transfer which i already checked it to the bank and my money is already taken twice. Could you please refund my money about 3. 465. 000, - rupiahs to my bank account in indonesia, which is BCA, Steve Keristiawan NO 2300970268. For your kind attention, thank you. Steve Keristiawan .
I ordered an electronic English / Vietnamese translator from Buyingbuy in Hong Kong, I have sent them four e-mails and have tried to call them twice, but they do NOT answer the phone. I want to know when the device will be delivered, but they just ignore my requests. My order number is 103922189. What options do I have as the device was $306 a very expensive piece of hardware. Please advise, hopefully I wont have to wait another two weeks. John.
I order this items my mobile show Qoo10 shipping delivered still i heaven receive
my ordernumber is179108032, 179108033, 178057242, 178056435 still i never recive please tell me details.
I would like to open an account to advertise in Qoo10, under N20 Nail Spa, to gain more exposure to the great customer base you have is it possible, how can we go about doing so, . ? Can Call me at 96672353 (weeyang) or 92212025 (Loann).
Dear Sir/ Madam,
I have purchased e-ticket on 1/6/2016 "payment completed"
When I went to the counter and show the e-ticket, staff there the e-ticket is not valid I already paid for $57 for three adult ticket "Underwater World Sentosa + Dophins Show"
I want refund Please call me back asap.
I had done a transaction on 19/6/16 with maybank approval code :866985 $7 for Singtel prepaid online top up, but seem like had deducted $7 from my bank account and I did not receive any top up from q10. Kindly check. Thanks,
I have been ordered a Gold Li-ion Battery for my Samsung Galaxy Note three on June 9th, but still I'm not received my ordered item, please help for my concern. I have attached the details of my ordered item FYR as a snapshot. Thanks.
I am so disappointed today I call your customer care line 65004440 I enquiry about the shipping item and your customer care Officer do not have patient, helpful to listen to me and cut off the call why Qoo10 can Hire this staff do not have patient to listen to the customer feedback. I have buy so many thing in Qoo10. Thank You.
I just received my order today and found it not working. After fixed the battery and connect to the computer, No light appear and computer indicate install, but not working. Need to exchange with new one. How do I contact the seller and do the exchange?.
Hi payment was completed on 29 May at 1109pm. The amount was $18. 89 )transaction no ) however I didn't receive any confirmation, but the page prompted to send in another payment. Could you please contact me and advise. Tks.
Hi. We ordered the items until now shipping requested. I think the seller is no responsible. Please you follow up to check. The order number we attached the screen shot. Thanks.
I've make payment for cart number is75609644 order number is93443619 on 24/3/16, but until now I'm still haven't received it. I try message them, but no reply. And i call Qoo10 customer service and they say three days if still haven't received the goods will refund to me. So may i know what should i do now? I'm very angry with this seller. Could you do something with it?.
It's been quite frustrating lately to shop with Qoo10. I ordered five items on two different carts. The amount has been credited and it's even reflected in the credit card statement. Yet the status for all five items remains "shipping requesting" after 50 hours from the time I got the message that "payment has been completed". Some of the items are self-collect meant as a gift to someone. The staff kept telling me they have directed the problem to the technical department and will revert. I have yet to receive any emails that they said they would send. Very disappointing.
I have paid for an item at Qoo10 until today I still haven't receive yet and I have already write feedback three times to the company that is selling the item till now no answer from them, but money they have already collected tru MasterCard payment please update me thanks.
I bought two wireless mouse on August 19, 2015 from a seller named Webrich in Indonesia. Both have warranty cards for one year. Both of the them are broken now and the MicroPack company needs the purchase proof so I can claim the warranty. The problem is, I do not have the proof anymore because I bought it online and I transferred the payment via ATM to Qoo10. Is there any way I could get my payment proof, so I can ask MicroPack to fix them? My mobile number is +62 812 6110 5278. Thank you. Regards,
Dian Puspitarini .
I am writing to make a complaint. It is my third time buy from your company. I am quite happy with your customer service of fast respond and politeness of your staff. However recently, I came across disappointment with one of your employees rude manner when replying my inquiries message. I am sure your employees as whole are well trained as a professional customer service representative in handling phone call or replying message. As you company have a good reputation, you must be concerned about the image of your company, I believe I have done the right thing by passing on this information to you.
Hello Qoo10, This is my last time lasing with you. Until now I still have not receive my three shelving. Please refer to the photo that I have attached and get back to me before 5 pm today. If you still insist that I contact Qxpress then I would want my money back. I have already contacted the courier, but they are not able to deliver between 9 am and 10 am on Sat morning. Other days, I will be home only after 9pm. If this the case, I will go to the Police if no reply from you.
HelloMy Nutri bullet is not working after only using it less thn 10x. Altho I bought it on July two, I was away. Hence didn't use it. The base sounded like there is something loose inside. It must be a fake NutriPlease help.
Please kindly verify my payment. Till now system still shown payment pending. I have make payment yesterday night. Once you response to my email, i will send you the picture prove of payment.
I have an unpleasant encountered with one of my order (track order: 149466481) which I have paid $35. 60 for heel sneakers. At first, it was my fault of ordered the item wrongly due to their confusing product code. I have explained the incident w/ seller and they said exchange is possible if I paid the shipping costs of $8. 80. I agreed and paid. However, item delivered is a dress instead of shoes I wanted. I told the seller, but he asked me to check with shipping side. How to check with shipping side if I do not even know who is in charge in the first place?I told the seller (Timenj) that I didn't received the shoes as promised for exchange under the quoted shipping track numbers. The seller ignored my email and sent me an email full of Korea or jap language which I do not even understand So now is I just wanted to know are they changing the shoes for me as promised or no?I would really appreciate it if your side can help me solve the issue. Thanks.
Hi I am not happy about the Qxpress delivery services, on 11-10-15 I buy a pair bata shoes the shipping on 14-10-15 order number 154570949, i check on MY Qoo10 Tracking date today 15-10-15 they will delivery to me, but I wait until now the delivey no come, Tracking no SGSG3413803, from now I will never buy anything under Qxpress delivery services, the Qxpress customer not helpful this is my complaint. Singpost service better than them. In simgapore local aslso must take xo long to received the item. Thank You.
This wed they sent my seven led haze to my house at 12 plus. Am not around at home. I did email the seller and tell them that i change my hp no to 8111 8700. My order number is 152902261 can you help me to check see wheher today can the delievery man sent me my items today. Can you get back to me at 8111 8700 (Irene) as soon as possible. Thank u.
I have ordered a Samsung Note two on 26th May I read the delivery will take two to three days. But until now i haven't receive the item yet. Cart No- 95042763Even after repeated follow up no positive response. Disappointment.
This my order number 144554214, i hereby request you to make a note that i have been charged double for this order as the 1st time i paid resulted me in a pop up issue, and so i paid it again, and when i checked my transactions with the bank the money has been deducted twice, i kindly request you to please take care about it and make necessary refund, i would be thankful to you if you do it as soon as possible. Thank you.
I bought over $400 of items from Qoo10 for the purpose of 10% Qpoints rebate. Couldn't find the link to click to apply for event so thought that it's auto-generated. End up calling and emailing them, but they just simply keep saying that i do not meet the term and conditions. I felt damn CHEATED I really did spent that amount for the qualifying period, so why can not they just help me by crediting me the Qpoints.Being loyal customers and buying so much rubbish from them is really nonsense .
Can I request q0010 not release the payment for this seller. Order seven items, but only one item received. Send message to seller received no reply. Cart numbers 93497194 seller - Reaphie. Thanks.
Hi can you help me check, I've purchased 1pc Babyliss Miracurl Iron and one for one Lenovo power bank last four 15th of January and paid it through dbs ibanking on the same day. I keep on checking the status of my order its still "payment pending", but i check my bank transaction history it was deducted. Now i check the status of my order again and it was cancelled may because the payment expiration due already. What will happened to my money and my order can you help me on this? I have been trying to email qpost and other Qoo10 post, but no reply. Can you let mw know and contact number to call for a help desk/ customer assistance.
Dear sir/madam, My name is ramu, my q0010 Id is vams7327,I booked iPods in your online shopee, q no. Is Q03698702,I deposit the amount of 48rm in your a/c no.8000313171,at cimb bank, subangjaya... So please send my order to my address... Thanking you.
I need to know if my order already arrived in Singapore. I ordered it last five December 2014 and until now I did not receive it. I need the item very urgently by 23rd December 2014. Please let me know any update about this. Tracking No. USSG111558.
Have not received the balance items,, but it's showing delivered. I just received 1bottle of the stock, it should be bottles foc 2bottles. How come like this. I purchased this item nearly four Months (August 2014),, but still not deliver to me please explain the reason otherwise can you refund my money. My order number 21219401 please check and reply my email ID
Where is my balance stock for delivery info: taqbin/
How many month i need to wait. No any responses. I pay it at September 2014, i just received one time stock at October 2014. Should be 6bottle foc 2bottle, but until now i just received 1bottle. Now is dec2014. Ur are big lie.
My order still not received more than three month. Order number 46813030 and 46813031. Cart number is 90158212. My friend order for us. Order person send mail to you, but your side not response. So i sent mail to you.
Why is it that I can not seem to receive coupon that were gifted to me over a few occasions? A pop out box says that I cannot receive more than one coupon a day. But it wasn't so. I need to use the $10 coupon that were gifted to me to purchase items soon.
I ordered 4 1 PC socks, but the seller, CICI'Lin delivered one pink blouse instead. My order number is 48299414. I sent an email to the seller three days ago, but she did not contact me for an exchange. Please get her to contact me for an exchange or do a refund as soon as possible.
I have purchased the product 2014 New Magic Hair Leverag Instant Curl Perming Roller Curler Spiral Curls/Temporary hair colour.
Type is SPIRAL CURLER( S$1) from your site on 2nd of November 2014. On checking the status now it is showing the item is delivered. But still i didn't receive my product. Please consider this and resolve my issues as soon as possible. Regards,
My item status remains "pending Payment" although paid and verified payment within given period. Today checked that item was cancelled. For the past two days, i tried to contact Qoo10 customer service, but transferred to voice message. Logging inquiry by mobile apps also failed. How do get my money refunded?
No followup from qoo10
I called the customer service hotline on 14 October 2014 around ten in the morning to feedback of non delivery of items i ordered from "della stella". My cart number is 90310095. My call was answered by a male officer whose name i did not take down. I specifically mentioned that the seller changed the status from on request to delivery on the same day without sending the items. He said he will escalate to his team leader and i will be contacted within a week. Today, 20 October 2014 at 4. 30pm i called qoo10 again. This time ms madin answered my call. I was informed that my case was not transfered! i am very upset at how your staff deceived me. I do not want to wait for another week only to find out again that i had to repeat my reasons to call again. Ms madin has given me the transfer case no "249769" and i am to expect an answer within two days. I really hope to resolve this issue. Please call or email me back