Some problems cannot be solve through self care. We need to talk to safaricom agents and when we calling the customer care our call aren't picked.
Just wondering how money will just disappear from my m-swari account hii ni wizi ama nini? ksh. 100 is missing in my mswari. Can safaricom tell what happened?.
We paid our line no 0715471373, A/C No. 1-13994020123 by mpesa on 7th September 2016. We have not received any responses from safaricom. Kindly let us know whether the account has been credited. Thank you
Hi we just traveled out of the country and my husband had upgraded his line to 4G and he is on raoming, but now his line is bloked because we do not remember the Pin or puk. Question, how do we get hold of safaricom care centre to help get his line to work? it's urgent because he does alot of business with his phone. Thank you.
How can i get my mpesa statement of 10th June through the phone. My mobile number is 0720532548. The statement that i usually get at the end of month usually ask me the password, which is that password?.
MY PHONE NUMBER IS 0720532198 AND I DEPOSITED KSHS. 50/= IN MY BETWAY ACCOUNT ON FRIDAY 8TH APRIL 2016 AT 12:56 PM BUT IT WAS NEVER REFLECTED ON MY BETWAY ACCOUNT TO DATE DESPITE RECEIVING A CONFIRMATION MESSAGE OF TRANSACTION NUMBER KD819HH14J.
Dear Customer Care. I am wondering if your online chat service is available 24 hours, seven days a week with a breathing and available employee capable of taking care of customers like me. I have been to the online chat twice this Saturday, April nine, 2016 between 6:20pm and 6;30 pm and no one dared to answer my queries. May I then know why my number 0703217250 has been deactivated while I'm constantly using it and my M-Pesa activities are also active. Let me know what you do to get my money in M-Pesa if you think the number does not deserve being active. I know it within your business rights to deactivate undeserving customers and unfortunately I have become one of them in your judgment. Thanks and as always, continue to provide great services to deserving customers. George Okoth .
I am a safcom customer whos happend to be abroad i have been using my line very ok, but since last week i have been over charged from 100 bob to 300 bob per minutes which is very unfair. The roaming should start from ten to 18 ksh receiving according to safaricom website engand roaming charges. I have been trying to contact customer care through friend, but no luck of being called back or matter sorted. My number. 0702636370 i am in England. Can someone have a look and try to sort something out cause its thieving now. Thanks in Advance.
I am a safcom customer whos happend to be abroad i have been using my line very ok, but since last week i have been over charged from 100 bob to 300 bob per minutes which is very unfair. The roaming should start from ten to 18 ksh receiving according to safaricom website engand roaming charges. I have been trying to contact customer care through friend, but no luck of being called back or matter sorted. My number. 0702636370 i am in England. Can someone have a look and try to sort something out cause its thieving now. Thanks in Advance
My safaricom line got deactivated i am currently working away from kenya so i do not get the reason why it would be deactivated and i had some savings in mpesa.
Good-morning staff, please i have a serious issue that am begging for yo help, my names are NASAMBU Eunice Simiyu, ID NUMBER - 27532834, D. O. B :28/01/1988 holder of mobile number 0717740823 and my PUK - 13331549 with MPESA balance of KSHS 682/= lost my phone wth simcard, please am unable to swap my line because i do not have my original pin, please verify my details and help me recover my number back. Thanks Eunice Simiyu, your customer.
I was an M-PESA agent in Naivasha until February this year when my child was admitted to KNH for an operation. I could maintain to keep enough float and hence was discontinued by my account manager who promised to refund the working capital in my work phone at the time. Despite numerous calls for the refund nothing has been forthcoming to date. Please help.
I have been calling customer care 234 and 100 for the better part of the day trying to get a reversal in respect of mpsesa amount which went to the wrong number to no avail. I can not get past the programd messages for the whole day Safaricom seriously?.
Hi, i terminated my post paid services on 30th March 2015, but now i cannot make calls, access internet services or recharge. Kindly help. Thank you.
I left Kenya for India last on Tuesday and since I arrived my two lines stop working. Please assist because 2013 it happened to my husband and upon going back his mpesa money had been stolen. My numbers are 070456645.
I never get through to customer care all the agents are always busy. Imagine i do not have the same problem with Airtel they always respond to our queries. What is it about Safricom customer care people have complained and you do absolutely nothing. Please do something about them or outsource your customer care service to professionals.
Hello. My number is 0720 534 210. Have been getting complains that when called somebody else answers yet i get missed calls. Am i sharing my number? have tried to reach you in vain. Please help. Have even text through 100.
I am so much disappointed after witnessing my friend crying like a baby after being conned kshs. 21, 000 through M-Pesa. My question is how did they knew that these person had such amount of money in M-Pesa account?i am worried.
I have Mpesa problem on my 0715814097 tried start key, PIN numbers, B/D etc yet unsolved. Tried customer care SMS on 100, tried help from 234 also 0722 002100 that responded with taped message, try again and good bye leaving my problem unsolved. Please call and help me on 0722138940. Thanks.
I would like to know apart from you people. Who else is authorized to run my data from phone calls? to what goes through my m, pesa, internet and use the information maliciously. Thus infringing my right.
My decoder lost most channels two days ago and i have complained and nothing has happened until now. yet i fully paid for gotv plus subscription. My IUC number is
I undertake this moment to forward my submission to your office regarding my account. Am a safari-com subscriber contact number 0726 402 539. I currently reside outside Kenya and for the past eight months i haven't been using my account. My concern is that i would like to keep my account active hence i have already received some messages alerting me that it will be deactivated on January 2014.
Am looking forward to your response.
My simcard numbert working i cant receive SMS any more.
I called customer care on 14th October 2013 and they told me they are working on it, but not in vain.
My simcard number is 0720492723....you can contact me on +.
My email address:
I have a problem with my mpesa side of my simcard..in that i cant receive my messages nor even check my balance on it.
I called customer care on 14th October and they told me the technical team are working on it and they promised to get me in the next 24 hrs, but all in vain.
Will look forward for your kind response.
my name is nyawira of 0721 870985.
i reside in ruiru, gatongo'ra area.
we have very low safaricom network which poses alot of inconvenience especially when one needs to communicate urgently and in dire need.
kindly visit our area and sort this matter.
please assist me unsubscribe from 22070_breaking news updates, I never subscribed. MY PHONE NUMBER IS 0728261535 AND EMAIL
hi am in abroad working and i want my line to be in roam tariff can you assist me? +14 is the number.
contact me through my email thamks!
i have been calling for the last one week and none respond i have been put on hold for twenty minute several times and no one is there to assist me.
kindly advice how i can be helped coz it seems you do not have any customer service.
kindly call me on 0722324231 or 0733324231
Hi. My Name is Peris Matinde. Since Tuesday (13th August 2013) I can not access internet on my phone. I have been calling customer care since morning, but all i get is continuous musical entertainment. I am told to wait for ten minutes, but it goes on and on and on! I even sent a message on facebook, but no help has come. What do i do? I need that internet. Could you please do something. My number is 0728 924 112
YESTERDAY I M DOING MPESA TRANSACTION AND BY MISTAKE I SEND DIFFERENT NO I WANT TO SEND 0722829413 MR PATRICK INGUTIA
AND I SEND 0722829412 JULIAH WAIRIMU WANJOHI AND I IMMEDIATELY CALL 200 AND REPORT AND THEY SAY JULIAH WITHDRAWN THAT MONEY AND CALL CENTRE TAKING LOT TIME TO SERVE US AND SUCH CASE THEY ARE TAKING LONG AND PPL WITHDRAW MONEY
IN THIS CASE HOW YOUR GOING TO HELP US
WE ARE TRYING CALL THAT LADY NOW SHE IS NOT PICKING MY CALL IT S VERY SAD PEOPLE TAKE ADVANTAGE FOR THAT BECOZ
NO FURTHER ACTION ?
MY NO 0722948455 MPESA DU50GS890 1000/-
please reply above no
Iam akenyan zitizen.istay in dubai.my line has been blocked for the last ten moth.please assist me because istill need your service.my no.0725179136.pin.1911.passport no.A1899801.ma email thank you in advance remember ineed your service
Hi, I am Virginia of late my phone does not enquire the balance through *144#. Once I enquire there appears an SMS saying "NOT DONE". What could be the problem? Kindly assist. my No.0720276445 Email address:
I SENT MONEY TO ROBISON OJUKA ON 30.07.2013 AT 7.42 P.M.MY MPESA ACCT. TEL number 0724846439 WAS DEBITED WITH KSHS. 5075.00, but MR. OJUKA CLAIMS THAT UP TO NOW I.E. 10.27 A.M 31.07.2013 HE HAS NOT RECEIVED THE FUNDS.
PLEASE TELL ME WHAT HAPPENED TO RESOLVE THE MATTER.
SAMUEL CHEGE- 0724846439.
Hallo. I have been receiving two sms' every night at around mid night reminding me of my balance and options to get more airtime. This is very annoying! Kindly and urgently discontinue this since i have resolved to switching off my cellphone all night long.
My name is Walter O. Otieno. I have inadvertently sent Kshs. 1850 to the wrong number and hereby request you to kindly urgently REVERSE the transaction. My Number is 0712353349. The Transaction details are as follows:
Amount: Kshs 1850
Sent to: 0754474996
Kindly respond to me on or via SMS to 0712353349
Please, I do not need the message coded 20553 that Safaricom keeps sending in my phone number 0710 558 956. I tried to STOP the message using the guide given, but the information keeps coming and eating my 30=. Very frustrating indeed to the extent I am thinking of moving to another service provider unless you rectify the situation.
Am charles nationality kenyan live in Dubai. For the last 1year I have been using my SIM card to send money through m-pesa, but since last two week I can not send nor check my account balance please activate my SIM line so that I can able to withdraw money in my m-pesa account my phone is:0727580681.
sim pin No:4879.
thank you in advance
Please assit me with my PUK my phone blocked and am visiting USA I use the no in roamming. 0722716790
ipay my bill through mpesa from friday at 10am, but idid mistake and put wrong no.and seems these people recieving my calls are not serious and playing with me.does it mean that if you deposit wrong number that is end. unfortunetly we r using your netwrk but,its like we r begging.iwant to know if iwll get my back or i forget and consider as lost money.the bill was ksh 2500.
UNSUBSCRIBE FROM 22070
I never subscribed to get news from 22070 yet I continue to get updates wich do not add value to me.
Please, but urgently unsubsribe the same if I have to continue using your services. my number is + while my mail is
My name is Evanson Mutua working at ICRAF/WORLD AGROFORESTRY CENTRE and residing at Ruiru - Cable, Blue Valley Estate off Thika Road and Kiganjo road. we've been having very low signal/network since year 2010 and to make the matter worse since Sunday 30th June 2013 we have no network at all. This is very much frustrating to me and to the larger community residing in that area. kindly and urgently please do something. My mobile number is 0723069547. Email-
I am complaining to safaricom with reference to SMS charges fro safaricom to safaricom. I have been charged 4/= instead of 1/= . I had today sent 15 SMS to safaricom lines and all were charged at 4/= why? To make things even worst I had subscribed to *188# for 20 SMS at 5/= it had not been effected and yet had recd an SMS that am subscribed unfortunately am very upset with safaricom for not being trusted. This is really hurting and painful . please clarify about this. Will I be refunded? My number 0725 866118.
I am Damaris Silantoi phone number 0705825886.I sent ksh 3030 to 0728716769 on tuesday June 24th, 2013.I received a confirmation message, but the receiver never got any message or money.kindly assist.
i recently purchased a Samsung chat 222 and i cannot acces internet settings. i have installed the internet settings as sent by safaricom and i have received the confirmation message. the problem is that even after purchasing data bundles i cannot access internet via my phone. what should i do?
I HAD CASH 15,843 SHILLINGS IN MY MPESA ACCOUNT AND I SENT KSH.6,100/= TO A FRIEND, but MY BALANCE SHOWED 6,600/= A THING WHICH HAS SURPRISED ME SO MUCH. EFFORTS TO CONTACT SAFARICOM CUSTOMER CARE PROVED FUTILE SINCE I WAS BEING ENTERTAINED WITH MUSIC FOR A PERIOD OF ABOUT 20 OR SO MINUTES WITHOUT ANY ASSISTENCE. MY NO.0725911505.PLEASE ASSIST ME.
Kimathi st staff are not customer friendly. after waiting for almost two hours, none is willing to serve me. Problem is replacement of expired cards. WHAT NEXT COS i WAS NOT SERVED? Very disappointed for the mistreatment I got from those ladies.
Ireceived this messangefrom +254 703 351 884 ; TETEMESHA NA SAFARICOM .Dear subscriber you have won ksh 100 000 in Tetemesha promotion. Call customer care/ Mr mwandime for more details on 0788539215 is it true ? My kenyan safaricom number is 0710 745 250 ?Imin saudi arabia now My saudia mobily number is +966 566 118 205 answer me plz
I have been receiving messages from 22800 and a reduction of ten bob follows at least twice a day and i i do not know how to unsubscribe.please assist
My number is +
I realised that whenever I load airtime, am charged more to repay okoa jahazi than necessary. my last transaction i loaded 50/- and I had a 20/- credit..but my balance indicated I had 10bob..instead of 30. why?
I have been getting text messages from 5518 and Kshs.25 is deducted every time I get the messages. I have not subscribed for any notifications yet I get at least three messages per day, sometimes more.
My telephone number is 0722 651 203. Email address: