Called more than a few times to receive angry German customer service, either telling me there is no English service, or Hanging up on me. Since it is a British owned company surprising and disappointing.
I am still having the same problem although you promised to solve it. A lady in Vodafone shop, Wuerzburg, Germany sold me a USB SIM card with 15GB bundle (01725244904) without informaing me that this should be a two years contract. I was shocked when I went again before I leave Germany to end my contract when a man there told me he can not end it. I sent a letter by post and someone from Vodafone called me and said that he will solve the problem and will inform the shop to end my contract. That was last July. Unfortunately, I am still receiving e-mails regarding paying my bill. I appreciate solving this problem and end my contract as soon as possible.
My phone has been off for seven days now. My phone number is 01724963438 and I received a phone call concerning a credit, but now I am being told I owe a bill of 192. 01 to get my service reconnected. I am not sure why because I have not missed a payment on any of my bills. I received a SIM card upon sign up as I already had a handy upon signing up for service.
My boss is in Germany on a business trip and is roaming his phone on Vodafone network. He is able to make and receive calls, read text messages, but he is not able to send messages. He uses an iPhone and is on MTN network back in our country
My VPKN No is VF002801 and packet number is 89363056. I was supposed to get the connection from 18th May, I haven't got the connection yet.
My Name: Evangelos Nitsopoulos, DORFSTR. 16. 17321 Rothenklempenow, email is auf 14. 05. 2016 Nachmittag, ich hatte auf meinem Handy weniger als three Euro, ich Aufladezeit wurde von Netto von 15 Euro zu kaufen und ich habe sie in meinem Handy, und so hatte ich mehr als 15 Euro, dan am Nachmittag auf 14. 05. 2016 ich schicke two Text in Deutschland und ein Text in Pollen. Als ich mein Gleichgewicht zu uberprufen, wurden mein geld weg, nur um three Euro verlassen. Warum? Was passiert mit meinem Geld? Diesist nicht das erste Mal in den letzten seven Monate, um es 4-7mal passiert, Warum mein Geld weg? von meinem handy? Wo sind mein geld? Nitsopoulos Evangelos.
I bought the cabel internet service from Vodafone, which I got the modem from the Vodafone side without any welcome letter or Modem installation code (MIC). Can you please send me the MIC code to me to my email
Or otherwise, please call me on my mobile - and share the details. I called Helpline number to get MIC, but all were German speaker and they I do not understand German language, so they were help less. Please help .
I have visited Vodafone at The mall of Berlin on May 4th. I bought a 49 Euro for '5Gb internet without calling' package and unfortunately it doesn't work. I went back to the shop the next day for advice and Mr. Phillipe was't satisfy with me and begin to yelling at me. I wasn't blamed him about his failure to help, but was extremely disappointed with his reaction after his attempt. I was thankful for his attempt to help, but i wish someone could help me warn him about his behavior. PS. I brought this SIM card with Mr. Phillipe's college. Thank you.
I had purchased a Vodafone dongle for use during my visits to places in India. My Vodafone no and relationshipe numbers are as follows. Vodafone No. 7506261669
Relationship No. 103325675
I could not get the download speeds at Pune where I spend most of my time. I sent mails to Vodafone Mumbai customer care on following dates to disconnect the service. September 28, 2015
December one, 2015
December two, 2015
January four, 2016
I stopped using the Vodafone in September 2015 itself. Even after so many mails and my personal telephone discussions with customer relationshioe executives, I am continuously harrasses by Vodafone for payment when I dd not use the servcie at all. I am sure Vodafone Germany will ook int this issue. Thanking You,
Very Truly Yours
P. K. KUlkarni.
I lost my SIM tray and i donthave acces to PIN and PUK. Coluld you please help me in unlocking the phone). Regards,
Hi. I am Malik Asif from Schwabach Germany. More than one month ago I did contract with Vodafone for DSL connection, still I am waiting for my connection. On first termin two persons came to me and they couldn't found the TAC box, I complaint to the costumer service and they gave me 2nd termin on 29th January, but no body came to me at this date even didn't call to me any person. Lot of times I called to the customer service after long time waiting operators pickup the phone and said to me they do not understand English. The service of the technical department is very bad. I do not know how long I must wait really I am very disappointed from the Vodafone service. My phone number is 01732934378 My customer number is ; ARC7602251999.
I have used Vodafone Prepaid for four months while I was in Germany. However, when I returned to Canada, Vodafone locked my phone and now I am unable to use my Canadian SIM card. I own an unlocked iPhone five and have never encountered this problem before. My Vodafone number is 8.
I applied as a new customer end of October 2015 for two sim-only, Internet DSL and TV. The Sim-Only was working four days after I've got it. Only the internet connection is so slow that it's useless to have. I travel to Luxembourg daily and have to manually select a roaming provider everyday to stay on the grid. For the internet at home they finally give me a date for the connection in 16-02-2016, almost four months later? My wife is at home, just one car small village, no TV at night or on weekends for my four year old. I think the service of Vodafone is really, realy bad. Especially that they all move the problems to some one else and ask you to stay patient. But for how long? Going to bed at eight is the only option. four months waiting for internet and TV and a crappy phone connection is truely bad. Thanks Vodafone aswesome serviceKind regards, Maarten Ihre Kundennummer:.
My phone number is not active again and I can not make calls or receive any calls. I do not know why so I need Vodafone to activate my number. My number is . I wait for positive result.
i am the valuable customer of the Vodafone, i have holding the pre-paid card from last two years. My card number is 8469882464(Gujarat, India), i have recharged the internet pack of 199 for 2G, by mistake i have recharged double time, i have immediately (on 16th Oct 2015 at 11:15) called to your Vodafone customer care, but Mr. Mohmad senum (May be the right name)has instructed that we can not give you back the excess amount and company will take that amount, Please clarify that this is the right information? if it is than this is not acceptable. My Complaint No is: 1718469570Please revert as early as possible as we have to decide the further action. Vodafone -Gujarat - service is very poor and they are not made the policy in favor of the customer, Expected reply as early as possible on my mail ID :Jignesh Co. In Regards, Jignesh Kapadia.
Hi, this is my Vodafone no - complaint : amount debited in my Vodafone no -without any reason. The mount debited from in my account on 10. 08. 15 at 13. 44 min i wrote mail to Vodafone customer care on same day and called seven time to Vodafone customer care and accepted the complaint. The customer care person told to refund the amount with in 24 hrs to your account, but till now amount is not credited to my main balance and tried many time to Vodafone higher official, but till now i can not able to contact number due taking to connect the cal 15min more. I am totally dissatisfied in Vodafone network because i face third time this type of issues in Vodafone network. Sorry to say, i moving to Vodafone to air tel network and called to my family member to change the networks also. Thanks for given the your network support past eight months.
I speak no German so a friend helped me top up my account. He made a mistake and selected 2GB for one month, much more than I could need, I was later given the option to cancel this on the 22922 helpline which I did. However, your system did not recognize this and nothing has changedCheck your system and see my consumption rate, I do not need 2GB in one month and I cannot find a number for an English helpline. I need 750MB for August and the same for September.
I am very much disappointed with Vodafone services here in Germany. I recently moved in Darmstadt, Germany and i thought since Vodafone is a reliable international brand, I should stick to it and start using it here as well. But to my surprise things are not the same here. I had applied for a new DSL connection four weeks ago with customer ID ARC7602054743 Your engineer dint turn up on his appointment today i. E 19th May and whole day i took off from office just to make sure i remain at home. I walked to the Vodafone store asking for the reason that why the technician dint turn up and i got a response that why do not i get my account cancelled from a Vodafone executive at the Vodafone store itself. Despite waiting for whole month if i end up with no results then there is no use of Vodafone. I want an urgent connection to be installed as I had already incurred huge losses due to non availability of internet.
My mobile stop free calling in Germany, but I have free package two year free. Please help me what happened. Also stopped Wi-Fi workingThanks. Best regards Arfan 0367.
My friend's phone has been stolen in Barcelona Spain. Here is SIM card number. Please block this phone. 739.
I would like to escalate an issue which was open since 30th of September. The internet connection (DSL fixed net) was not working in my flat.
A technician has come on 2nd of October to enable the internet, but after he left, when i connected easy box to laptop, it did not work. I always get the error code fc812 and fc814. After that, i called Vodafone and took another appointment on 8th of October, but the technician did not arrive. Again i took another fixed appointment on 11th of October, but technician did not arrive again. I have been facing this issue for 15 days. I have called customer care more than 50 times, but no one is taking any action, even not providing any alternative solution. We are not happy with service. I and my husband are working from home. There is no internet since 30th of September. We had to apply leaves till date. Now we have another appointment on 14th of October and if the technician will not come, i will be forced to take an action on this.
Right now i am in germany and i had already activated international roaming, but in germany it comes incoming, but not going outgoing calls. So please kindly help me.
I am felix mensah.
Manager of felixco telecard company at the moment i am in ghana and i have lost contact with my business client.
I will be happy if you could link me to telecard registry in munich in germany.
I am sending this "out of service" report for an elderly lady who is at her wits end to find assistance. Unfortunately I am hearing impaired and cannot use the telephone.
Since last night, Monday, October 14, telephone connections both incoming and outgoing receive a busy signal. Your customer is an 82 year former opera diva who uses the telephone to keep her doctor informed of her health and other social contacts. Would much appreciate your prompt response to this problem. As both her fixed line and cordless respond in the same manner the problem would appear to be in your central switchboard. You customer is:
Frau Margarete Futran
Tele.: 089/857 44 77
Thanking you in advance for your assistance.
i try have internet on my phone, but i don.t know what i have to do ...i bought a card credit and now what is the next to do?I received a SMS internet is activ on my phone, but i still not have internet.I need help..thank you
My husband has locked his phone, and it now requires a PUK code. Please help! I've tried loads of other websites, but no luck. The problem is I have no credit on my pay as you go phone at the moment so I can not call any helplines. I also have no Vodafone shops nearby. Any suggestions would be very appreciated!