Zenni made the left lens upside down and now wont honor the warranty because the warranty has expired. How to win friends and influence people. Never will purchase from Zenni again.
I still haven't received my glasses. They were mailed thru Hong Kong Post and the website is not reading my tracking number. Please call me as soon as possible, so I can find a solution.
Greetings to you. I recently ppurchased a progressive eyeglass from you (order number 0378480477). The problem i have is that it is too small for my face. I have ordered quite a few from you without problems. Can you please rectify this. I am kindly requesting a change of the glasses and i understand i need a return authorization to return it and have a store credit. I will try to order more correctly the next time. Thanks. My E mail address is Thank you and awaiting the RA at your eaarliest.
I cant see with my new glasses that I got from you. What can I do or is there anything I can do? They are blurry. I did get the progressive bifocals, but i cant get them to focus.
Been trying to contact someone about my glasses i ordered that are incorrect i have called multiple times and sit on hold
I bought my last prescription glasses from your company (Ontario based). I can’t remember the name of the city in Ontario. My question is this: One of my lenses got a small scratch. I would like to have it replaced. I have the Doctor”s prescription. How would you suggest I go about replacing the lens? Henry.
I would like to order a pain of single lens sunglasses. The frames do not offer polarized lens, only clip ons. Would you be able to make, Frame:560325 with a polarized lens?.
I've been trying to order a new pair of glasses for two days from the website and keep getting kicked off the site before I get very far. No other website is doing this so I know it is not my computer. Furthermore, I have no recourse through customer service since all orders are placed online.
I lost snap on sunglasses to frame I need two more pairs of the sunglasses. Please tell me what to do. Rc Thomas .
Your phone number is not working. We have tried multiple times. We are looking and or needing transition lenses. We need four pairs of glasses and need help, please.
I have called four times today and each time there is a greeting followed by goodbye. Does this mean that there is no one at Zenni?Where is customer service.